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Director Digital Sales
3 months ago
Sales Director, Microsoft, EMEA - Digital CXnAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
Our vision is the same, a place where employees know they can thrive.The Team:
nThe TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally.
They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member.
This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).The Opportunity:
nThere has never been a better time to join a sales organization.
While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.
We have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients.
nSome of the best tools in your new sales resource kit includes:
nsandcastlecx:
our pre-sales environment for high value clients that enables specific use case building and testing
ncxedge:
our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture
nsurround cx:
our managed services offering providing for offerings of -cx success plans, cx platform monitoring - cx platform hosting cx innovation services.
As we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions.
The Role:
nThe Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.
Key Accountabilitiesnjoint target account strategies and marketing activities that result in new business.nstrong relationships with Microsoft Leadership and Sales social media and identify strategic sales opportunities.nopportunity assessments of clients and proactively develop account plans.ncollaboratively to build presentations that promote our unique selling points to prospects.nSOWs and RFPs that meet our established margin requirements.nclient, prospect and partner feedback to expand our offerings within our account.naccount value by widening our offerings within existing accounts.nproposals to client decision makers for renewal and new your PMO and Practice to ensure clients realize a successful Client Account Managers to ensure a high degree of client satisfaction.
Competenciesninterpersonal skills, integrity and honesty to support what is best for the positive disposition with a result oriented, problem solving to gain credibility in order to provide leadership to clients and your sales communicate technical concepts across all levels of an organization.ncustomer challenges and pain points.nconsultative selling relationships with customers and partners.nnegotiation skills to overcome objections.nindependently and as part of a team to achieve desired outcome.
Education and Experiencendegree in Computer Science, MIS, or relative field CX related Microsoft disciplines or possess the knowledge to become certified.nworking directly with Microsoft to support client or more experience working with relevant Microsoft technologies in a sales 3 years of experience leading bid and deal teams.n3 years of experience partnering with Microsoft across multiple commercial teams.
When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work certification based on outstanding employee experience across 14 countries.nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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