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Customer Service Coordinator

3 months ago

Bristol, Bristol, United Kingdom Appeal Home Shading Full time

The Customer Service Co-ordinator role requires you to:

  • Keep customers informed of order progress at all times, via verbal, electronic and written formats
  • Manage order progression from each step from registration through to survey, manufacture, delivery, payment and installation, including progression of post order/installation, customer queries and communication
  • Resolve any issues to ensure prompt manufacture and delivery, reporting of issues to the Installations Customer Service Manager and Operations Manager
  • Control, monitoring and management of remedial activity to ensure prompt resolution

What skills and experience will I need to be successful?
You will need to be confident in dealing with customers, articulate on the telephone and an excellent communicator.

You will be passionate about customer service and have:

  • Confidence in using in house computer systems to access and maintain computerised records

Job Types:
Full-time, Permanent

Salary:
From £21,500.00 per year

Benefits:

  • Onsite parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

COVID-19 considerations:
N/A

Ability to commute/relocate:

  • Bristol, BS3 5SD: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 1 year (preferred)

Work Location:
One location

Expected start date: 23/01/2023