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Customer Service Coordinator

2 months ago

Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time
{"title": "Customer Service Coordinator", "company": "Alexander Mae (Bristol) Ltd", "location": "Clifton, Bristol", "salary": "£28,000", "benefits": "28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum, Private Healthcare, Company contributory pension scheme, Life assurance - 4 x your annual salary, Sharesave scheme, Cycle to work scheme - up to £3000, Support with a professional membership, Denplan, GymFlex", "hours": "37.5hr week 8:30-5pm (45 min lunch & earlier finish on Friday)", "job_description": "About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Alexander Mae (Bristol) Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, addressing customer concerns, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Address and respond to customer issues in a timely and professional manner
  • Deliver an excellent customer service experience, demonstrating empathy and understanding
  • Liaise with internal departments to ensure seamless communication and collaboration
  • Issue instructions to sub-contractors and follow up to ensure prompt resolution
  • Follow up on outstanding remedial works and take appropriate action to ensure completion
  • Update our database to ensure accurate and up-to-date information
  • Perform general administrative duties as required
Requirements
  • Experience in a customer-facing role, preferably in a building or facilities management environment
  • Ability to handle complaints and difficult situations in a professional manner
  • Good IT skills, including proficiency in Microsoft Office
  • A calm and cheery personality, with a sense of humour
  • Good planning and organizational skills, with the ability to prioritize tasks effectively
  • Problem-solving and decision-making skills, with the ability to work independently
  • A polite, tactful, and assertive attitude, with excellent communication skills
  • Good team working skills, with the ability to collaborate with colleagues
What We Offer

We offer a competitive salary of £28,000, plus a range of benefits, including 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum. We also offer Private Healthcare, a Company contributory pension scheme, Life assurance - 4 x your annual salary, Sharesave scheme, Cycle to work scheme - up to £3000, Support with a professional membership, Denplan, and GymFlex.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you"}