Customer Service Representative

4 weeks ago


Bristol, Bristol, United Kingdom AkzoNobel Full time

About AkzoNobel

We're a leading global paints and coatings company with a rich history of innovation and sustainability. Our world-class portfolio of brands, including Dulux, International, Sikkens, and Interpon, is trusted by customers worldwide. We're active in over 100 countries and strive to deliver exceptional customer experiences through our products and services.

Job Purpose

As a Customer Service Representative, you'll be the first point of contact for our customers, providing high-quality support and coordination for our powder coatings business. You'll work closely with internal teams to deliver excellent customer experiences and drive sales growth.

Key Responsibilities

  • Coordinate order processing using our ERP system
  • Handle customer complaints and resolve issues efficiently
  • Manage invoicing and credit control procedures
  • Source products from internal suppliers
  • Nurture customer relationships and identify sales opportunities
  • Provide insights and recommendations to improve customer experiences
  • Coordinate customer reporting and maintain accurate client records

Requirements

  • Minimum of A-Level standard or equivalent education
  • Experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Proficient user of MS Office
  • Able to think quickly and solve problems

What We Offer

We provide a comprehensive benefits package, including a competitive salary, 25 days' holiday, income protection, and a range of employee benefits. We're committed to supporting your career development and offer opportunities for growth and advancement.

Join Our Team

We're passionate about creating a diverse and inclusive workplace where everyone can thrive. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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