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Customer Service Coordinator

2 months ago

Bristol, Bristol, United Kingdom Sutton Recruitment Full time
Job Title: Customer Service Administrator

Sutton Recruitment is seeking a highly organized and detail-oriented Customer Service Administrator to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage and maintain accurate records of customer interactions and service history
  • Coordinate service schedules and follow-ups to ensure timely updates and support
  • Act as a point of contact for customer issues and escalate problems to ensure customer satisfaction
  • Support the Service Manager in handling administrative tasks and strategic initiatives
  • Ensure compliance with regulations and maintain accurate records of F-Gas licenses
  • Complete export paperwork for parts and manage supplier evaluation forms
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work safely and competently
  • Self-motivated and organized with a strong attention to detail
  • Ability to build relationships with colleagues and external parties
What We Offer:
  • Permanent contract with 40 hours per week
  • Competitive salary of £26,000 - £28,000 per annum
  • 25 days holiday plus bank holidays
  • Life assurance benefit
  • Private health insurance

Sutton Recruitment is an Equal Opportunities Employer and welcomes applications from all qualified candidates.