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1st Line Engineer

3 months ago

London, Greater London, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

My client, a large MSP based in Kent, are looking for a 1st Line Support Engineer to join their ever-growing team.

You will play a critical role in providing technical support and assistance to end-users within the organisation.

You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
~ Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
~ Monitoring and maintaining computer systems and networks.
~ Assist with user account management and password resets
~ Escalate complex issues to second-line support when necessary.
~ Administering Microsoft 365.
~ Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
~ 2+ years' experience in a 1st/2nd line support role
~ Good knowledge and experience of ITIL Best Practice
~ Knowledge and experience of working with support of Active Directory, MS exchange, Office 365, Windows 10/11, VPN
~ Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP
~ Passionate about IT and providing customer service

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