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Sales & Events Coordinator- Ihg Hotel
3 months ago
Being part of the IHG family there are fabulous benefits, including employee rates worldwide and 50% on F&B outlets during your stay.
To manage the sales process from the initial enquiry through to the actual event day and to establish a close rapport with each guest, making certain that the service we deliver exceeds their expectations.
- Answer incoming calls to the office within 3 rings and deal with them efficiently.
- Ensure prompt and efficient management of all Conference and Events enquiries, guest queries and requests.
- Manage the Conference and Events sales process commencing with the initial enquiry, the first and subsequent hotel show rounds, to converting the booking through to the final appointment.
- Welcome and build rapport with every potential conference booking agents or Event guests, using diplomacy and effective listening. Identify the buying signals to convert the initial enquiry into a sale.
- Ensure all correspondence that comes into the office is actioned and filed correctly.
- Manage a flexible appointment diary to suit our customers incorporating evenings and weekends if necessary.
- Establish clear, effective internal hotel & supplier communication channels to ensure all the guests' requirements are delivered to the letter, whilst adhering to all internal deadlines.
- Be present on the day of your customers' event.
- Maximise the revenue and profit contribution for all the function rooms and track conference financial performance targets to support effective reporting and forecasting.
- Ensure payments and accounts paid in accordance with Mercure conference and Event Terms and Conditions.
- Maintain a good working knowledge of your Conference/Weddings / Events competitor and the local market place, trends, opportunities and pricing and react accordingly.
- Oversee Christmas party bookings and specialty events throughout the year.
- Drive hotel annual Conference and Events sales plans in conjunction with the management team to support the achievement of financial targets.
- Attend all Open days, Wedding Fairs and Sales Exhibitions and build up a preferred supplier list.
- Compile and check details appertaining to the weekly function sheet meeting, Ensure all information is communicated precisely, clearly & correctly.
- Ensure all contracts are chased and returned within allocated time period.
- Create and manage a Conference and Events database to facilitate the cross selling of Weddings and Events services of the hotel.
- Identify Conference and Events sales opportunities and proactively generate and convert new enquiries.
- Attend all company training seminars as required. Comply with all health, safety and legal requirements.
Salary:
From £27,000.00 per year
Benefits:
- Employee discount
- Onsite parking
- Referral programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Haslemere: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
