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Retail Trainee Manager

2 months ago

Haslemere, Surrey, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company has undergone a transformation and turnaround programme, resulting in record market share growth, a new product range, and six new stores.

The Role

We are seeking a dynamic and ambitious individual to join our team as a Trainee Manager. As a key member of our store team, you will be responsible for supporting the Store Manager in driving sales performance and day-to-day operations. You will deliver an exceptional customer experience, optimize KPI performance, and maintain high operational standards.

Key Responsibilities:
  • Customer Experience: Deliver an outstanding shopping experience for every customer, ensuring they feel valued and supported.
  • Store Performance: Support the Store Manager in driving sales performance, identifying opportunities to improve KPIs, and building plans to exceed targets.
  • Team Management: Support the recruitment, management, and development of the team, providing guidance and feedback to junior team members.
  • Product Knowledge: Develop and maintain in-depth knowledge of our wine range, managing tasting events and executing an enticing and commercially savvy tasting counter.
  • Store Maintenance: Take accountability for the physical appearance and maintenance of the store, ensuring swift reporting and escalation of any issues.
  • Compliance: Ensure compliance with internal policies, processes, and mandatory training, maintaining a safe and legal working environment.
Requirements:
  • Experience: Previous experience in a fast-paced, target-driven retail or hospitality environment.
  • Customer Service: Ability to deliver exceptional customer experience and service.
  • Retail KPIs: Understanding of retail KPIs and ability to drive improvements.
  • Problem-Solving: Ability to prioritize and strategically problem-solve in high-pressure environments.
  • Communication: Excellent communication and time management skills.
  • Qualifications: WSET 2 Qualification is essential, with a willingness to work towards WSET 3 Qualification.
What We Offer:
  • Competitive Salary: A competitive salary and performance bonus.
  • Staff Discount: Up to 20% staff discount.
  • Career Development: Opportunities for career development and progression, supported by excellent in-house training schemes.
  • Benefits: A contributory Company Pension Plan, Life Assurance, Uniform provided, 29 days holiday, and more.