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Retail Trainee Manager

2 months ago

Haslemere, Surrey, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer in the UK, operating a network of stores nationwide. With a rich history and a commitment to excellence, we offer a unique shopping experience for our customers.

The Role

We are seeking a highly motivated and ambitious individual to join our team as a Trainee Manager. As a key member of our store team, you will be responsible for supporting the Store Manager in driving sales performance and day-to-day operations. Your primary focus will be on delivering exceptional customer service, optimizing KPI performance, and maintaining high operational standards.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service, ensuring that every customer has a positive experience in our store.
  • Store Operations: Support the Store Manager in driving sales performance, optimizing KPIs, and maintaining high operational standards.
  • Team Development: Support the recruitment, management, and development of the team, providing guidance and feedback to more junior team members.
  • Product Knowledge: Develop and maintain in-depth knowledge of our wine range, managing tasting events and executing an enticing and commercially savvy tasting counter.
  • Store Maintenance: Take accountability for the physical appearance and maintenance of the store, ensuring swift reporting and escalation of any issues.
  • Continuous Improvement: Identify opportunities to improve the operational running of the store, implementing changes to optimize performance.
Requirements:
  • Experience: Previous experience in a fast-paced, target-driven retail or hospitality environment.
  • Customer Service: Proven ability to deliver exceptional customer service and experience.
  • Retail KPIs: Understanding of retail KPIs and ability to drive improvements.
  • Problem-Solving: Ability to prioritize and strategically problem-solve in high-pressure environments.
  • Communication: Excellent communication and time management skills.
  • WSET Qualification: WSET 2 qualification is essential, with a willingness to work towards WSET 3 qualification.
What We Offer:
  • Competitive Salary: A competitive salary and performance bonus.
  • Staff Discount: Up to 20% staff discount on our products.
  • Career Development: Opportunities for career development and progression, supported by our excellent in-house training schemes.
  • Benefits: A contributory company pension plan, life assurance, uniform, and 29 days holiday, including public and bank holidays.