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Customer Support Manager

3 months ago

London, Greater London, United Kingdom Safran companies Full time
Safran Helicopter Engines Job field : Customer services and support Location : Segensworth North Fareham Hampshire, England, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Employees / Staff Spoken language(s) : English Fluent

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market.

Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

Define customer strategy through Roadmaps and Key Account Plans

  • Identify prospective Products and Services of interest and potential sales
  • Achieve 100% customer satisfaction within account portfolio
  • Create commercial proposals and drive the offer review process
  • Monitor contract compliance
  • Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service

  • Costa coffee on site
  • Generous 10% pension contribution (after 3 months)
  • Health cash back scheme (after probation)
  • Annual bonus of up to 3%
  • Company sick pay
  • Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
  • Ample free parking
  • o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10) Job Requirements
Customer Management experience

  • Commercial negotiation skills experience
  • Have a deep knowledge of products and services
  • Able to interface at top management level
  • Speck French or other languages (Desired)

Willing to travel:
Frequent travels (both domestic and international)

Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity and Inclusion
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

Travel within the UK and sometimes to France.