Customer Support Specialist

2 days ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
About the Role:

We are seeking a skilled Customer Support Representative to join our growing team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our customer-facing team, you will work closely with the wider client management team to ensure client queries, issues, and difficulties are logged, investigated, and resolved promptly.

As a Customer Support Representative, you will be responsible for managing inbound client user queries through a helpdesk solution, assessing and resolving queries, or working with escalation points to ensure resolution. You will work with varied issues across a diverse solution, requiring a switched-on problem-solving approach.

The ideal candidate will have prior experience in a B2B client support role within a software solution, strong interpersonal skills, and the ability to work closely with other internal stakeholders and clients. A degree education is also required.

About the Opportunity:

  • A base salary up to £30k
  • Flexible hybrid working (1x a week – London)
  • Private medical and dental insurance
  • Lifestyle discounts subscription
  • Life assurance
  • Annual wellbeing allowance
  • Volunteering days

We offer a comprehensive benefits package and a dynamic work environment that supports career growth and development. If you are looking to grow your career in the SaaS industry, we encourage you to apply.

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