IT Support Specialist

2 days ago

London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

Job Overview

This is an exciting opportunity to join our team as an IT Support Specialist, where you will play a crucial role in delivering exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for providing hands-on desktop support, network and PC implementation, and optimization services to meet and exceed customer requirements.

Key Responsibilities

  • Provide first-level technical support to customers, including troubleshooting and resolving technical issues
  • Implement and optimize network and PC systems to ensure high levels of performance and security
  • Design and plan network and PC infrastructure to meet customer requirements
  • Configure and manage network and PC security elements, including day-to-day service delivery
  • Migrate customer systems to new environments, ensuring minimal disruption to service
  • Support PC and call center systems, including DC server management
  • Develop and implement new features and services to enhance customer experience
  • Establish and maintain PC and desktop security systems
  • Manage project and service delivery schedules to ensure timely completion
  • Provide regular status reports to line managers

Requirements

To succeed in this role, you will need to have a wide knowledge and proficiency in PC software, including Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualisation, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products. Excellent written and verbal communication skills in English are also essential. Additionally, you will need to have proven customer service experience, strong time management and multitasking skills, and a solid administration background.

What We Offer

As a valued member of our team, you will have the opportunity to work on a variety of exciting projects, develop your skills and expertise, and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.

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