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Assistant Patient Pathway Coordinator
3 months ago
Full time hours: 4 days 08:00-16:00 and one late shift 09:00 - 17:00
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.
The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.
The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton.
With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.Our values:
Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
- Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs)
- Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts
- Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these
- Complete clinic cancellation forms and process according to SOP
- Reschedule outpatient clinics as requested - to be done in line with waiting time targets
- Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs
- Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations
- Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately
- To understand 18 weeks referral to treatment (RTT) rules and use them to manage all outpatient and elective patient journeys
- Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust
- Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres
- Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received
- Liaise with internal and external colleagues to share patient pathway and diagnostic information
- Manage and monitor outpatient and theatre scheduling making best use of capacity
- Ensure Trust systems are updated with patient pathway status information and that data quality is maintained
- Proactively support the management of the patient pathway to avoid breaches and take steps to resolve any issues, or escalate where necessary
- Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
- Ensure details of patients to be admitted are entered onto EPR, recording accurate information
- Contact patients offering them a choice of admission dates and agree with them the date of admission
- Book
