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Patient Pathway Coordinator
2 months ago
We are seeking a highly motivated and organized Patient Pathway Coordinator to join our Orthoptics team in the Ophthalmology Department.
Main Responsibilities- Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.
- Coordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (cashing-up).
- Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately.
This is an exciting opportunity to work in a dynamic and supportive team, providing administrative support to the Orthoptics and Paediatric Ophthalmology Service.
You will be responsible for coordinating patient pathways, ensuring that patients receive timely and efficient care. You will work closely with the Orthoptic team and other administrative teams to ensure that all administrative tasks are completed accurately and efficiently.
This role requires excellent communication and organisational skills, as well as the ability to work under pressure and meet deadlines. If you are a motivated and organised individual who is passionate about providing excellent patient care, we would love to hear from you.
Requirements- Education: Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
- IT Experience including MS Office
- Administrative experience in a NHS setting
- Experience of handling patient complaints
- Ability to plan, prioritise and delegate workload
