Patient Pathway Coordinator

4 weeks ago

Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Job Summary

Band 4 Patient Pathway Coordinator (Orthoptics)

We are seeking an enthusiastic and highly motivated individual to coordinate patient pathways within the Orthoptic and Paediatric Ophthalmology Service.

The successful candidate will be responsible for processing and logging all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.

The Patient Pathway Coordinator will work closely with the Orthoptic team and Failsafe officer to supervise the administrative teams for Orthoptics and Paediatric Ophthalmology.

The role requires excellent IT skills, the ability to communicate effectively with patients and colleagues at all levels, and the capacity to work quickly and accurately under pressure.

Main Duties of the Job

Key responsibilities include:

  • Processing and logging all referrals, including paper and Choose and Book
  • Scheduling new and follow up appointments, ensuring capacity is proactively and efficiently used
  • Ensuring that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations
  • Coordinating appointments and procedures at other hospitals and organisations, where the pathway requires input from
  • Ensuring outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (cashing-up)
  • Completing clinic cancellation forms and processing according to
  • Rescheduling outpatient clinics as requested to be done in line with waiting time
  • Using the Trusts medical transcription system and ensuring that letters are processed in accordance with
  • Liaising with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and
  • Recognising when patients are on cancer pathways and, liaising with Cancer Services MDT coordinators to ensure patients are handed over appropriately

About Us

The Royal Berkshire NHS Foundation Trust is a leading healthcare provider in the region, serving a diverse population with a range of healthcare services.

We are committed to delivering high-quality patient care, and our values of Compassionate, Aspirational, Resourceful, and Excellent reflect our commitment to excellence in everything we do.

Person Specification

Education

Essential

  • Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C

Desirable

  • ECDL

Experience

Essential

  • IT Experience including MS Office
  • Administrative experience in a NHS setting
  • Experience of handling patient complaints
  • Ability to plan, prioritise and delegate workload

Desirable

  • Experience of supervising staff
  • Conflict resolution and appropriate assertiveness skills

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