Administrative Coordinator

2 days ago

Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and efficient Administrative Assistant to join our Urology and Gastroenterology Administration Team at the Royal Berkshire NHS Foundation Trust.

Key Responsibilities

  • Support the Patient Pathway Co-ordinator Team in delivering an effective and efficient support service to assist in the provision of quality patient care.
  • Undertake general administrative and reception duties to support the non-clinical elements of the entire patient pathway.
  • Work under the guidance of the Urology Patient Pathway Co-ordinator Team to ensure appointments are scheduled in accordance with cancer booking procedures, clinical urgency, and Trust waiting list policies and targets.
  • Manage the cancellation and rebooking of clinics and appointments where patients fail to keep appointments or in the event of departmental changes.
  • Book interpreter services and transport services as required, adhering to Trust Policies and Procedures.
  • Deal with enquiries from patients and colleagues in a professional and empathetic manner, with emphasis on customer care, whilst ensuring comprehensive information is captured.
  • Collect data to assist with audits of service provision as required.
  • Communicate any difficulties or problems affecting the department or the delivery of the service promptly to the Patient Pathway Manager/Patient Pathway Coordinator Team.

Person Specification

  • Proven ability to organize and prioritize workload even under pressure.
  • IT literate.
  • NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience.
  • GCSE or equivalent.

About Us

The Royal Berkshire NHS Foundation Trust is a leading healthcare provider in the region, committed to delivering high-quality patient care and excellent customer service. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.

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