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Patient Pathway Coordinator
2 months ago
Band 4 Patient Pathway Coordinator (Orthoptics)
We are seeking a highly motivated and organized individual to coordinate patient pathways within the Orthoptic and Paediatric Ophthalmology Service.
Main Responsibilities- Process and log all referrals, including paper and electronic, in line with Trust Access & Administration Process Policy and specialty Schedule new and follow-up appointments, ensuring that capacity is proactively and efficiently used.
- Coordinate appointments and procedures at other hospitals and organizations, where the pathway requires input from other teams.
- Ensure outcomes of clinic attendance have been accurately recorded on Electronic Patient Record (EPR) by the Patient Pathway Assistant.
- Liaise with patient records staff, clinical colleagues, and other organizations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments.
- Recognize when patients are on cancer pathways and liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately.
- Education: Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience.
- GCSE or equivalent in English and Maths, grades A-C.
- IT Experience including MS Office.
- Administrative experience in a NHS setting.
- Experience of handling patient complaints.
- Ability to plan, prioritize, and delegate workload.
The Royal Berkshire NHS Foundation Trust is a leading healthcare provider in the region, committed to delivering high-quality patient care and services. Our values of Compassionate, Aspirational, Resourceful, and Excellent reflect our commitment to excellence in patient care and service delivery.
