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Patient Pathway Administrative Coordinator
2 months ago
Position Overview
The Patient Pathway Administrative Coordinator will play a vital role within the Community Paediatric administrative team, focusing on the coordination of patient care pathways.
Working Hours
This is a full-time position comprising four days from 08:00 to 16:00, alongside one late shift from 09:00 to 17:00.
Role Responsibilities
The individual in this role will serve as the primary contact for all administrative matters concerning the management of patient care pathways. Collaborating with a multi-disciplinary team, the coordinator will facilitate the effective management of patient journeys from initial referral through to discharge, ensuring a seamless experience for both patients and healthcare professionals.
Key responsibilities include:
- Processing and documenting all referrals in accordance with established policies and procedures.
- Scheduling new and follow-up appointments, optimizing clinic capacity to ensure patients are seen by the most suitable clinician promptly.
- Coordinating necessary diagnostics and investigations, ensuring results are available for consultations.
- Managing appointments and procedures across various healthcare facilities as required.
- Maintaining accurate records and ensuring timely communication with all stakeholders involved in the patient pathway.
- Monitoring and managing outpatient and theatre scheduling to maximize resource utilization.
- Providing exceptional customer service and acting as a reliable point of contact for patients and their families.
About the Organization
The Royal Berkshire NHS Foundation Trust is committed to delivering high-quality healthcare services. The Trust values compassion, aspiration, resourcefulness, and excellence, and seeks individuals who embody these principles.
Qualifications and Skills
Essential qualifications include:
- NVQ Level 3 in Business Administration or Customer Care, or equivalent experience.
- Proficiency in IT systems and patient data management.
- Strong communication skills, capable of engaging effectively with individuals at all levels.
Desirable experience includes familiarity with scheduling outpatient appointments and providing patient information regarding their care.
This role is integral to ensuring that the Trust maintains its commitment to providing a 'world-class' service, and the successful candidate will be expected to uphold the values and standards of the organization.
