Patient Pathway Coordinator

4 weeks ago


Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time
Job Summary

We are seeking a highly motivated and organized Patient Pathway Coordinator to join our Orthoptics team in the Ophthalmology Department.

Main Responsibilities
  • Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.
  • Coordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (cashing-up).
  • Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately.
About the Role

This is an exciting opportunity to work in a dynamic and supportive team, providing administrative support to the Orthoptics and Paediatric Ophthalmology Service. The successful candidate will have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

Requirements
  • Education: Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C
  • IT Experience including MS Office
  • Administrative experience in a NHS setting
  • Experience of handling patient complaints
  • Ability to plan, prioritise and delegate workload
Working for Royal Berkshire NHS Foundation Trust

We are a values-driven organisation, committed to providing high-quality patient care and excellent service. Our values of Compassionate, Aspirational, Resourceful, and Excellent reflect the type of Trust we aspire to be and we are looking for individuals who share these values to join our team.



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