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Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob SummaryWe are seeking a highly motivated and organized Patient Pathway Coordinator to join our Orthoptics team in the Ophthalmology Department.Main ResponsibilitiesProcess and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality Schedule new and follow up appointments, ensuring...
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Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob SummaryWe are seeking a highly motivated and organized Patient Pathway Coordinator to join our Orthoptics team in the Ophthalmology Department.Main ResponsibilitiesProcess and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality Schedule new and follow up appointments, ensuring...
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Patient Pathway Coordinator
2 months ago
The Royal Berkshire NHS Foundation Trust is seeking a highly skilled and organized Patient Pathway Coordinator to join our team. As a key member of our administrative team, you will be responsible for coordinating patient pathways, ensuring seamless communication between healthcare professionals, and providing exceptional customer service to our patients and their families.
Key Responsibilities- Coordinate Patient Pathways: Process and log all referrals, schedule new and follow-up appointments, and ensure that capacity is proactively and efficiently used.
- Manage Patient Information: Ensure that patient information is accurate and up-to-date, and that all medical notes, referral letters, and results are available for outpatient appointments and consultations.
- Communicate with Patients and Healthcare Professionals: Provide clear and concise information to patients and their families, and communicate effectively with healthcare professionals to ensure seamless care coordination.
- Manage Scheduling and Capacity: Schedule new and follow-up appointments, and ensure that capacity is proactively and efficiently used.
- Coordinate with Other Departments: Liaise with patient records staff, clinical colleagues, and other administrative teams to ensure that all patient information is accurate and up-to-date.
- Qualifications: NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
- Knowledge and Experience: Computer Literacy Course ECDL with accurate data entry, typing, and checking skills, experience of using IT systems and patient data systems, and ability to communicate effectively with people at all levels.
The Royal Berkshire NHS Foundation Trust is a leading healthcare provider in the UK, committed to delivering high-quality patient care and exceptional customer service. We are proud to be a part of the NHS and are dedicated to making a positive impact on the lives of our patients and their families.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
