Complaints Officer

2 weeks ago


Doncaster, Doncaster, United Kingdom National Accident Repair Group Full time

We have a unique opportunity for a motivated and enthusiastic person to join our team in Doncaster as a
Complaints Officer.


The
Complaints Officer will be a part of an integral team that handles complaints recorded by the business, and be a point of contact for escalated complaints within the business.


RESPONSIBILITIES

Your key duties will include:

  • Providing a highquality service, via telephone, when diligently and impartially investigating claims, and implementing a resolution
  • Ensuring all complaints are solved in compliance with the FCAs Treating Customers Fairly, and company principles
  • To answer complaints swiftly and professionally, escalating them when appropriate
  • To compile and report complaints management information, statistics and breaches in procedure
  • To assist the line manager, compliance department and senior management when needed, including identifying trends and issues

REQUIRED SKILLS & EXPERIENCE
To be considered for the role of
Complaints Officer, you must have:

  • Previous experience in complaints handling
  • Educated to GCSE level
  • Excellent organisation, timemanagement, and administration skills
  • Great communication, both written and verbal, with strong interpersonal skills
  • The ability to thrive independently, and as part of a team
  • A strong work ethic, with excellent attention to detail

Staff Benefits
Competitive salary with Bonus

Pension Scheme

Company Training Programme

On Site Parking

22 Days Holiday + Bank Holidays

Free Hot Drinks

Dress Down Days

Annual Christmas Party

Hire Vehicle Discounts

Salary:
From £24,000.00 /year

Loyalty Bonus £1,000.00

Job Types:
Full-time, Permanent

  • Loyalty bonus

Salary:
From £24,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Doncaster: reliably commute or plan to relocate before starting work (preferred)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
In person
  • Complaints Officer

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Brite Recruitment Full time

    COMPLAINTS OFFICERDONCASTER£24,890A thriving Financial Institution, based in Doncaster, is looking for a Complaints Officer to join their fast-paced, professional, and exciting team.ABOUT THE ROLEThe Complaints Officer will be a part of an integral team that handles complaints recorded by the business, and be a point of contact for escalated complaints...

  • Complaints Officer

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Rullion Ltd Full time

    This role forms part of an impartial team that sits within the business and act in an independent way, while still considering the needs of the business. You will be responsible for managing the complaints recorded by the business as well as acting as a pointof contact for insurance related and escalated complaints within the business.You will need to...

  • Complaint Handler

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Andy File Associates Ltd Full time

    Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.This is an exciting chance to join a FTSE250 financial institution that employ 3,700 people mostly across the UK. Their sole purpose is to make it easier for customers to buy their next vehicle from their business partners. Last year,...


  • Doncaster, Doncaster, United Kingdom B&Q Full time

    About the roleInstallations Executive Complaints AdvisorPermanent37.5 hours per week - 5/7 days (this role will include weekend working)£27,500 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (minimum 4 days per week in the office)DoncasterWe believe anyone can improve their home to make life better. From our Doncaster Support...

  • QA Officer

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Science Solutions Recruitment Ltd Full time

    A pharmaceutical company in the South Yorkshire are currently looking to recruit QA Officer to join their team at a busy distribution hubAs a QA Officer you will be experienced in all aspects of Pharmaceutical Quality Assurance supporting key elements of the QMS including change controls, deviations, CAPAs and customer complaints.Responsibilities Writing,...

  • Customer Service

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Elevation Recruitment Full time

    Elevation Recruitment Group are currently working with a forward-thinking business in their search for a customer service professional. Full training and support will be given, and you will have excellent career progression opportunities and working alongside all departments within the Head Office. You will receive a generous benefits package including 33...


  • Doncaster, Doncaster, United Kingdom Excel Resourcing Full time £24,000

    Customer Experience Team Member Location: Doncaster, UK Employment Type: Full-Time Salary: £24,000 per year Working Hours: Monday to Friday, 9am - 5pm Job Description We are looking for a dedicated and enthusiastic Customer Experience Team Member to join existing team in Doncaster. The successful candidate will be responsible for ensuring a positive and...


  • Doncaster, Doncaster, United Kingdom SARIA Ltd Full time

    The PositionAs a Group Quality Co-ordinator your duties and responsibilities will vary based on the Company's requirements but will include:Develop Quality and Quality Systems throughout the Group. Ensure compliance with all relevant legislation relating to product safety and legality. Management of the Laboratory Quality System and its compliance with ISO...

  • Project Manager

    2 weeks ago


    Doncaster, Doncaster, United Kingdom HUNTER MASON CONSULTING LIMITED Full time

    Project Manager£32,000 to £35,000DoncasterMy clint is an award-winning social housing provider, looking for an experienced Client-Side Project Manager to join their successful team. The PM will be responsible for project management services for the efficient and successful delivery of construction,refurbishment and maintenance works by the companies'...

  • Assistant Controller

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Ministry of Justice Full time

    Salary- £30,471Number of jobs available 1Detail of reserve list 12 MonthsRegion Yorkshire and the HumberCity/Town DoncasterBuilding/Site HMP/YOI DONCASTER, DN5 8UXGrade EOOrganisation Grade for HMPPS Band 4Post Type PermanentWorking Pattern Full Time, Part Time, Part Time/Job Share, Flexible WorkingRole Type Procurement and Contracts ManagementJob...


  • Doncaster, Doncaster, United Kingdom CBRE Full time

    Posted- 04-May-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service- Location(s)- Doncaster - England - United Kingdom of Great Britain and Northern Ireland- Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has...

  • E-commerce Assistant

    2 weeks ago


    Doncaster, Doncaster, United Kingdom WJD REPAIRS LIMITED Full time

    Your main responsibilities will be:Customer Support: Respond promptly to customer inquiries and resolve issues or complaints in a professional and timely manner. Assist customers with order tracking, returns, and exchanges, providing exceptional customer service throughout the process. Maintain a high level of product knowledge to address customer queries...


  • Doncaster, Doncaster, United Kingdom Wienerberger Ltd Full time

    Internationally successful: The Wienerberger Group Come and join us as an Aftersales Administrator based at our office in Sandtoft. About the Role As an Aftersales Administrator you will be supporting our customers with their queries and making sure that we deliver a positive customer experience. You will be working in a friendly customer support team who...


  • Doncaster, Doncaster, United Kingdom NHS South Yorkshire Integrated Care Board Full time

    Job summary The Business Support Administratorwillwork as part of a team delivering an efficient and effective BusinessManagement Support service to the Doncaster Place team. The successful candidate willwork flexibly as part ofthe wider Corporate Governance team, support the Director of CorporateGovernance and Board Secretary to deliver effective and...

  • Night Supervisor

    2 weeks ago


    Doncaster, Doncaster, United Kingdom Arena Racing Company Full time

    Who is ARC?The Hilton Garden Inn at Doncaster Racecourse boasts 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. A popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 580 hotels with a reputation that...

  • Complaints Officer

    3 weeks ago


    Doncaster, United Kingdom Brite Recruitment Full time

    **COMPLAINTS OFFICER** **DONCASTER** **£24,890** A thriving Financial Institution, based in Doncaster, is looking for a **Complaints Officer **to join their fast-paced, professional, and exciting team. **ABOUT THE ROLE** The **Complaints Officer **will be a part of an integral team that handles complaints recorded by the business, and be a point of...

  • Complaints Officer

    4 weeks ago


    Doncaster, United Kingdom National Accident Repair Group Full time

    We have a unique opportunity for a motivated and enthusiastic person to join our team in Doncaster as a **Complaints Officer.** The **Complaints Officer **will be a part of an integral team that handles complaints recorded by the business, and be a point of contact for escalated complaints within the business. **RESPONSIBILITIES** Your key duties will...

  • Complaints Officer

    2 months ago


    Doncaster, United Kingdom Rullion Ltd Full time

    This role forms part of an impartial team that sits within the business and act in an independent way, while still considering the needs of the business. You will be responsible for managing the complaints recorded by the business as well as acting as a pointof contact for insurance related and escalated complaints within the business. You will need to...

  • Complaints Officer

    2 months ago


    Doncaster, United Kingdom eFinancialCareers Full time

    **RESPONSIBILITIES** - Providing high quality and professional advice and support when dealing with telephone calls and correspondence - Investigating the complaint competently, diligently, and impartially obtaining additional information where necessary to enable a resolution to be reached - Ensuring that all complaints received are resolved successfully in...

  • Complaint Handler

    3 weeks ago


    Doncaster, United Kingdom Andy File Associates Ltd Full time

    Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. This is an exciting chance to join a FTSE250 financial institution that employ 3,700 people mostly across the UK. Their head office is in London, but they have offices across the UK. They are a leading finance company with over 30...

  • Complaint Handler

    1 month ago


    Doncaster, United Kingdom Andy File Associates Ltd Full time

    Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. This is an exciting chance to join a FTSE250 financial institution that employ 3,700 people mostly across the UK. Their sole purpose is to make it easier for customers to buy their next vehicle from their business partners. Last...

  • Complaint Handler

    4 weeks ago


    Doncaster, United Kingdom Andy File Associates Ltd Full time

    Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. This is an exciting chance to join a FTSE250 financial institution that employ 3,700 people mostly across the UK. Their sole purpose is to make it easier for customers to buy their next vehicle from their business partners. Last...

  • Complaint Handler

    4 weeks ago


    Doncaster, United Kingdom Andy File Associates Ltd Full time

    Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. This is an exciting chance to join a FTSE250 financial institution that employ 3,700 people mostly across the UK. Their sole purpose is to make it easier for customers to buy their next vehicle from their business partners. Last...

  • Complaint Handler

    4 weeks ago


    Doncaster, United Kingdom Andy File Associates Ltd Full time

    Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. This is an exciting chance to join a FTSE250 financial institution that employ 3,700 people mostly across the UK. Their sole purpose is to make it easier for customers to buy their next vehicle from their business partners. Last...

  • Complaints Handler

    1 month ago


    Doncaster, United Kingdom SERT Full time

    You will be working for the largest installer of renewable measures within the UK who have also been voted The Independent Choice for ‘Installer of the year 2023’. The business was founded in 2008 and has since installed energy saving measures on over 140,000 homes reducing energy bills for domestic customers. Due to continued growth this business is...

  • Complaints Handler

    4 weeks ago


    Doncaster, United Kingdom SERT Full time

    You will be working for the largest installer of renewable measures within the UK who have also been voted The Independent Choice for ‘Installer of the year 2023’. The business was founded in 2008 and has since installed energy saving measures on over 140,000 homes reducing energy bills for domestic customers. Due to continued growth this business is...

  • Complaints Handler

    4 weeks ago


    Doncaster, United Kingdom SERT Full time

    You will be working for the largest installer of renewable measures within the UK who have also been voted The Independent Choice for ‘Installer of the year 2023’. The business was founded in 2008 and has since installed energy saving measures on over 140,000 homes reducing energy bills for domestic customers.Due to continued growth this business is...

  • Complaints Handler

    1 month ago


    Doncaster, United Kingdom SERT Full time

    You will be working for the largest installer of renewable measures within the UK who have also been voted The Independent Choice for ‘Installer of the year 2023’. The business was founded in 2008 and has since installed energy saving measures on over 140,000 homes reducing energy bills for domestic customers.Due to continued growth this business is...


  • Doncaster, United Kingdom B&Q Full time

    **About the role** **Installations Executive Complaints Advisor** **Permanent** **37.5 hours per week - 5/7 days (this role will include weekend working)** **£27,500 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (minimum 4 days per week in the office)** **Doncaster** We believe anyone can improve their home to make life...


  • Doncaster, United Kingdom B&Q Full time

    **About the role** **Installations Executive Complaints Advisor** **Permanent** **37.5 hours per week - 5/7 days (this role will include weekend working)** **£27,500 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (minimum 4 days per week in the office)** **Doncaster** We believe anyone can improve their home to make life...


  • Doncaster, United Kingdom B&Q Full time

    **About the role** **Installations Executive Complaints Team Leader** **Permanent** **37.5 hours per week** **Up to £35,000 per annum + Bonus* + Pension + BUPA + ShareSave + 6.6 weeks holiday** **Doncaster** We believe anyone can improve their home to make life better. From our Support office we equip our stores, our people, and our whole business...

  • Office Administrator

    4 weeks ago


    Doncaster, United Kingdom Edwards & Pearce Full time

    Office Administrator **Salary**: £20,000 - £30,000 depending on experience Benefits: Free Parking Location: Doncaster Our client based north of Doncaster is looking for a capable, adaptable administrator to join the team on permanent basis. Working hours are 8am until 5pm, with an hour for lunch. THE ROLE: You would help with the smooth running of the...

  • Office Administrator

    3 weeks ago


    Doncaster, United Kingdom Edwards & Pearce Full time

    Office Administrator **Salary**: £20,000 - £30,000 pro rata D.O.E. Benefits: Free Parking Location: Doncaster Our client based north of Doncaster is looking for a capable, adaptable administrator to join the team on a temporary basis. Working hours are 8am until 5pm, with an hour for lunch. THE ROLE: You would help with the smooth running of the...


  • Doncaster, United Kingdom Fawkes & Reece Full time

    **Location**: Doncaster **Salary**: £13.00- £15.00 per Hour **Contract**: Long Term Contract **Type**: Full Time **Reference**: VAC-FTLODN'_1688374592 **Posted**: July 3, 2023 **Tenant Liaison Officer** **Doncaster** **Ongoing role** **Overview** Our Client is a National Social Housing Developer located throughout Yorkshire, Who is looking for...

  • Environmental Officer

    4 weeks ago


    Doncaster, United Kingdom Eco-Power Recruitment Full time

    **Environmental Officer** **Doncaster** **Monday - Friday** **Company Details** - The company has been trading for over 50 years - Competitive salary DOE **As an Environmental Officer, you will be required to** - Advising on the latest environmental legislation, standards and policy to all parts of the organisation to ensure compliance. - Identifying and...