![NHS South Yorkshire Integrated Care Board](https://media.trabajo.org/img/noimg.jpg)
Business Support Administrator
1 week ago
Job summary
The Business Support Administratorwillwork as part of a team delivering an efficient and effective BusinessManagement Support service to the Doncaster Place team.
The successful candidate willwork flexibly as part ofthe wider Corporate Governance team, support the Director of CorporateGovernance and Board Secretary to deliver effective and compliant services andmaintain business continuity.
Interviews: 2 July 2024
Main duties of the job
As the first point of contact for the team, managing a range of queries and issues from colleagues, service users and a range of organisations. Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed. Explain sometimes complex administrative and team processes in an understandable way to colleagues, patients, or external organisations. Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties. Promote a positive image of the Service in all dealings; being professional, tactful, and helpful. Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate. Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager. Prepare word processing documents, letters, emails, and reports when/if required. Plan and organise meetings for the Doncaster Place team and plan any administrative work as required. Prepare agendas and take notes at meetings.About us
NHS South Yorkshire Integrated Care Board oversees healthand social care for a population of people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on thestrengths, capacity and knowledge of all those directly involved with our localcommunities to deliver our four key aims of Improving outcomes inpopulation health and healthcare; Tackling inequalities in outcomes, experienceand access; Enhancing productivity and value for money; and Helping the NHSsupport broader social and economic development.
Our near 1,000 staff are committed to addressing the broaderhealth, public health, and social care needs of the population across SouthYorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with theIntegrated Care Partnership (ICP) of health and care providers within the SouthYorkshire Integrated Care System (ICS) to collectively deliver health and careservices that meet the needs of the local population. In total there are 186 GPpractices in the region, 72,000 health and social care professionals workingacross seven NHS trusts and four local authorities, and a further 6,000voluntary, community and social enterprise sector (VCSE) organisations. We workalongside all these colleagues through local councils, our VCSEpartners and other partners to address health inequalities and widerdeterminants of health in South Yorkshire.
Job descriptionJob responsibilities
The BusinessSupport Administrator will work as part of a team in delivering an efficientand effective Business Management Support service and will work as part of theCorporate Governance portfolio.
Person SpecificationQualifications
Essential
NVQ level 3 in Business Administration or equivalent experience.Experience
Essential
Experience of working in an office or team environment.Desirable
Experience of working in healthcare or public sector environment.Attributes
Essential
Fosters good working relationships and values difference. Able to work well as part of a team.Skills and Competencies
Essential
Able to work on own initiative and unsupervised, within defined policies and procedures. Good customer service skills. Good written and verbal communication skills. Able to use tact and persuasion to support problem solving. Intermediate knowledge of IT systems and software such as Microsoft Office. Able to maintain concentration on tasks through interruptions.Desirable
Able to explain processes and procedures to those unfamiliar with them.Knowledge and Understanding
Essential
Knowledge of administrative systems and processes. Understanding of confidentiality.Desirable
Awareness of health services provision.-
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