Trainee Customer Service Administrator

1 week ago


Belfast, United Kingdom WCS Group Full time
Full time, permanent position
Based in Belfast

We are recruiting for a Trainee Customer Services Administrator to Join our Team in Belfast.

Requirements:

To provide a first class customer service to our external and internal customers.

Responsibilities:

  • Provide customer service and support
  • Telephone support both external and internal
  • Ensure all work from the field has the appropriate paperwork, is processed and saved to enable successful closure of the work and invoicing
  • Ensure the customer receives copies of paperwork they require to ensure their site is compliant
  • Monitor and upload documentation to customer portals as required

Requirements:

  • Good verbal and written communication skills
  • Strong Word and Excel skills
  • Friendly and efficient phone manner
  • Team player within own team and larger Customer Service team
  • Positive attitude
  • Demonstrate behaviours in line with our company values: Respect, Accountability, Reliability & Integrity.

Benefits

  • Salary upto £24,000 (Depending on experience)
  • 37.5 hours per week, office based
  • Access to an online discount website
  • Annual Pay Review process
  • General perks, benefits & discount offerings


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