Customer Services Administrator

2 weeks ago


Northwich, Cheshire, United Kingdom WTW Full time

A fantastic opportunity for a Customer Service administrator to join WTW one of the leading insurance risk and consulting firms.

Within this role you will build and maintain an excellent rapport with a portfolio of clients whilst also being able to further develop your customer service skills, policy administration and insurance knowledge.

Day to day responsibilities include the administration of medical insurance schemes, handling and resolving client queries and liaising with insurers and colleagues.

What can we offer you? Full training is provided including new starter induction and further training thereafter.

As an industry leader, we offer opportunity for career progression along with a competitive salary and excellent benefits package including company pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, and many other options.

This opportunity is aligned to our hybrid working style (Wincham, Northwich)

The Role

  • Maintain client records on the database to ensure it is kept up to date and accurate.
  • Assist clients with claims administration and processing.
  • Be the daytoday point of contact for clients; resolving queries, providing support, and liaising with insurers.
  • Participate in client meetings (virtual or in person) alongside the sales consultant/account manager, as required.
  • Monitor own workflow to ensure service levels are achieved.
  • Attend regular training to maintain insurer product knowledge.
  • Help to provide an efficient, professional service to meet all clients' needs and to promote the Willis Towers Watson brand.
  • Develop knowledge of clients' health and benefits schemes

The Requirements

  • Able to work to a high level of accuracy.
  • Interpersonal skills to include good written and verbal communication.
  • Customer service experience.
  • Confident using Outlook and Microsoft Office.
  • Knowledge of other healthrelated insurance policies & employee benefits is desirable
**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity

  • Northwich, Cheshire, United Kingdom WTW Full time

    Customer Service Administrator Northwich, GBJanuary 30, 2024A fantastic opportunity for a Customer Service administrator to join WTW one of the leading insurance risk and consulting firms. Within this role you will build and maintain an excellent rapport with a portfolio of clients whilst also being able to further develop your customer service skills,...


  • Northwich, Cheshire, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Northwich . Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pm As part of a team of specialist Customer Service Advisors you are the...


  • Northwich, Cheshire, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Northwich.Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pmAs part of a team of specialist Customer Service Advisors you are the voice of...


  • Northwich, Cheshire, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Northwich.Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pmAs part of a team of specialist Customer Service Advisors you are the voice of...


  • Northwich, Cheshire, United Kingdom FMG Repair Services Full time

    Working 45 hours per weekMonday to Friday between 8am and 5pm (30 minute lunch break) and 1 in 2 Saturdays 8am to 1pmGreat bonus earning potential (after probation and training)This is an exciting opportunity for a Mobile Repair Scheduler to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Northwich. This is a...

  • Office Administrator

    2 weeks ago


    Northwich, Cheshire, United Kingdom Monks Building Services Ltd Full time

    Universal Building Specialists have an exciting opportunity for an Office Administrator/ Service Coordinator to join the team.Location: Cheshire, CW9 6FYSalary: £23,000 PAHours: Mon - Fri 09:00 - 17:00About Us:Office Administrator - Key Responsibilities: First point of contact for service calls, capturing and recording all new service enquiries Scheduling...

  • Customer Service

    2 weeks ago


    Northwich, Cheshire, United Kingdom The Sporting Lodge Ltd Full time

    We run a number of e-commerce websites including My Fox Bag, Pam Pam London, Yards Store, Parasol Store and The Sporting Lodge, selling clothing, footwear and accessories to customers both in the UK and internationally.We are looking for a Full Time (38 hours) Customer Service & Admin Assistant to deal with daily enquiries from our UK and overseas customers...


  • Northwich, Cheshire, United Kingdom Road Maintenance Services ltd Full time

    RMS are a successful Road surface treatments provider. Working throughout the United Kingdom, with an extremely successful portfolio of clients and projects. We are on the lookout for talented, ambitious individuals to join our dynamic business. We have long term career opportunities available where you can reach your full potential and enjoy being part of...


  • Northwich, Cheshire, United Kingdom Residential Management Group Ltd Full time

    CUSTOMER SERVICE ADVISOR NORTHWICH OFFICE BASED FULL TIME & PERMANENT Salary: £23,480 Our next Start Date is Monday 1st July 2024 RMG is growing and its medium sized inbound Customer Service Contact Centre has exciting opportunities for permanent Customer Service Advisors, based in Northwich. To be considered for these opportunities, you must be able to...


  • Northwich, Cheshire, United Kingdom Rhenus Home Delivery UK Full time

    Are you Energetic and looking for a new challenge?- Due to our continued growth we are looking for a full time Customer Services Advisor in Northwich, Cheshire. Rhenus Home Delivery provides a 2 man home delivery service to customers around the UK. We offer quality, professionalism, reliability and excellent service for our customers._- As part of the wider...


  • Northwich, Cheshire, United Kingdom TG Builders Merchants Ltd Full time

    TG Doors, Windows & Floors, TG Builders Merchants Ltd, Northwich, CheshireSalesFull TimeCommitted to delivering excellent service, our Northwich branch of TG Builders Merchants are now seeking to recruit a highly motivated and enthusiastic individual to work in this busy and fast paced branch. We currently have a vacancy for a full-time salesperson to work...


  • Northwich, Cheshire, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.We're powered by a global team of over 7,000 ambitious...


  • Northwich, Cheshire, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.We're powered by a global team of over 7,000 ambitious...

  • Service Advisor

    2 weeks ago


    Northwich, Cheshire, United Kingdom FMG Repair Services Full time

    Position:Service AdvisorSalary:£23,756 Per AnnumHours: 42.5 p/week MON - FRI 08:00 - 17:00 + every other SAT 08:00 - 13:00This is an exciting opportunity for a Mobile Repair Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Northwich.This is a telephone based customer service position which...


  • Northwich, Cheshire, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.We're powered by a global team of over 7,000 ambitious...


  • Northwich, Cheshire, United Kingdom The Sporting Lodge Ltd Full time

    We run a number of e-commerce websites including My Fox Bag, Pam Pam London, Yards Store, Parasol Store and The Sporting Lodge, selling clothing, footwear and accessories to customers both in the UK and internationally.We are looking for either a Full Time or Part Time Customer Service Advisor to deal with daily enquiries from our UK and overseas customers...

  • IT Administrator

    2 weeks ago


    Northwich, Cheshire, United Kingdom ADVENTIX LIMITED TA Acro Service Corporation Full time

    Summary: Mainly office based (Northwich office) with some travelling MS office (Outlook, excel) knowledge is a must Ticketing system, Power BI knowledge and IT qualification is advantage Hourly rate 10.50p Opened for 6 months but we look for longer termSummary: The main function of an administrative assistant/executive assistant is to provide highlevel...


  • Northwich, Cheshire, United Kingdom Page Personnel Finance Full time

    This is an exciting new Investment Administrator role based in Northwich We are looking to speak to people who are hoping to take their next step in financial services, particularly those with an interest in the investment or wealth management sphere.Client DetailsOur client is a successful and growing financial services provider based in Northwich. They...


  • Northwich, Cheshire, United Kingdom Recruit UK | Certified B Corp™ Full time

    Recruit UK is hiring for a wealth management firm who pride themselves on providing a workplace of continuous improvement, encourages professional development and supports a work-life balance through flexible and hybrid working.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.With a...

  • Administrator

    2 weeks ago


    Northwich, Cheshire, United Kingdom Smart Clinic Full time

    Our company - Smart Clinic (previously APL Health)We are a progressive occupational health provider based in Northwich, Cheshire. We work with schools and businesses around the UK offering occupational health and employee wellbeing services.We constantly look to improve and offer the best possible service to our clients. We are looking for someone with the...