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Corporate Receptionist

3 months ago

Bristol, Bristol, United Kingdom Mitie Full time

REF 37345

Corporate Receptionist - Bristol

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.
-
Part Time:

-
24 hours - Wednesday - 11:30 to 16:30,
Thursday and Friday - 07:00 - 16:30:

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Salary - £15,210.00:

-
Location
Gipsy Patch Lane, Filton, Bristol
Job Overview


As a Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.

You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.


Main Duties

  • To provide exceptional levels of customer service
  • To act as a meet and greet in the main reception
  • To ensure all visitors are recorded onto site and issue Security passes to external guests
  • Ability to identify and escalate building maintenance issues/hazard perception
  • Raise work requests through the Maximo system
  • Manage bookings for visitor car parking spaces for the facility
  • To support the review of procedures and processes
  • To put forward any suggestions/initiatives
  • Production of detailed site utilisation statistics
  • To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
  • To portray a friendly, professional and courteous demeanor at all times, using open and appropriate body language
  • To be articulate and preempt the needs of clients and visitors.
  • To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
  • To communicate effectively with other departments and neighbouring Mitie sites.
  • To communicate professionally with staff and the client, providing a 5* level of service at all times
  • To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
  • If required, to be the main point of contact within the building, answering/referring all requests and queries in an appropriate and timely manner
  • To provide support with Adhoc customer event related tasks as guided by the Rolls-Royce team
  • To actively complete daily checklists ensuring quality of service and standards pertaining to the presentation and maintenance of public areas

What we are looking for

  • Excellent communication skills, both verbal and written, and a telephone etiquette.
  • Professional and enthusiastic manner.
  • To take ownership and pride in your Reception area.
  • To take a leading role in your own personal development.
  • To work in a flexible manner toward and changes/needs of the business.
  • Ability to multitask and deal with your clients and visitors in a professional manner at all times.
  • Able to adjust quickly to new procedures and situations.
  • Excellent customer service skills.
  • Ability to communicate at all levels.
  • Understanding of corporate working environment (Essential).
  • Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
  • Speed Typing (Desirable).
  • Innovation Concepts and forward thinking.
  • Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee).