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Relationship Manager
4 months ago
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
At Reward Finance Group, we recruit talent with the right skills, attitudes and ethics for the continued growth and success of the business and our people.
We are a flexible asset-based lender providing finance to businesses across the UK, supporting our clients and our people to grow our reputation as a responsible lender. We've expanded significantly since our journey began in 2011, with offices in Leeds, Manchester, Birmingham, London and Scotland.
We currently have a new opportunity for a full-time Relationship Manager , in our Manchester region.
The Work - responsibilities include:
- Monitor client's performance in the delivery of excellent customer service and proactively manage client risk.
- Complete facility reviews, underwriting, risk frameworks and client visits as determined by the client's status.
- Manage client files on the Client Relationship Management (CRM) system, including collating necessary documents during the onboarding process and throughout the client's lifecycle.
- Develop and maintain your own network of business connections in the local area.
- Raise the profile of and maintain the reputation of the business, whilst demonstrating our values and key behaviours.
- Complete proactive analysis and understanding of the client's business.
- Deliver excellent standards of customer service.
- Prepare client files to support client reviews for increasing, extending or exiting of facilities.
- Assist in the delivery of new clients by liaising with multiple stakeholders, whether internal or external.
- Monitor and report on client risk management, escalating concerns as necessary.
- Work collaboratively to improve & maintain operational efficiency.
- Day to day management, support and development of a Portfolio Executive and a Portfolio Manager.
The Person - skills and experience:
- Strong customer service and communication skills.
- Strong interpersonal skills.
- The ability to demonstrate an understanding of the regulatory framework relevant to the role.
- Commercially focused to effectively manage risk and identify new opportunities.
- Excellent attention to detail, including the administration and handling of client data.
- Motivated and solutions driven to help improve working practices and facilitate problem solving.
- Effectively manage and prioritise responsibilities.
- Experience working in the financial services sector.
- Enjoy working in a fast-paced environment.
Desirable
- Experience of managing people.
Essential :
- Relationship Manager experience with the ability to deliver exceptional customer service and proactively identify and manage credit risk across a diverse portfolio.
- A strong understanding of accounting principles and their practical application.
Benefits :
In addition to a competitive salary, you'll also benefit from:
• 28 days annual leave, plus bank holidays.
• An employer pension contribution of 10% of your base salary.
• Access to a range of gym & retail discounts and perks.
• Company paid for Private Medical Insurance, Health Cash Plan and Employee Assistance Programme.
• Death-in-Service benefit of four times your salary.
• Salary sacrifice scheme to purchase an electric car.
• Bonus - dependent on personal performance.
For further information, you can view the full job description here. If you'd like to join the Reward team, click on the 'apply' button.
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