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Claims and Relationship Manager
2 months ago
Job Summary:
We are seeking a highly skilled Claims and Relationship Manager to join our team at HSB Engineering Insurance. As a key member of our Claims Operations & Relationship Management team, you will play a critical role in delivering exceptional claims services to our clients.
Key Responsibilities:
- Claims Process Development: Collaborate with our Business Development Teams & Partnerships to design, develop, and implement claims processes and activities that support the onboarding of new partnerships and new product development.
- Claims Review and Enhancement: Review existing claims services and processes to identify opportunities for enhancement and innovation, with a focus on improving quality and efficiency of claims propositions and client experience.
- Relationship Management: Coordinate and proactively manage regular claims and service review meetings with key business partners and client companies, ensuring strong relationships and effective communication.
- Contract Management: Draft and update treaties, terms of business agreements, service level agreements, and claims service guidelines, ensuring compliance with regulatory requirements.
- Marketing and Communication: Develop and maintain a social media presence to raise awareness of the Claims Team and promote our claims services.
Requirements:
- Insurance Industry Knowledge: Good knowledge of general insurer markets and programs.
- Customer Relationship Management: Track record of successful customer relationship management.
- Contract Writing: Excellent written skills and the ability to draft and create contract wordings.
- Language Skills: Ability to speak a European language other than English (desirable).
- Qualifications: Partial or completed CII qualifications (preferred).
What We Offer:
- Agile/Hybrid Working: Enjoy a flexible working arrangement that balances work and personal life.
- Private Healthcare: Access to private healthcare through Aviva.
- Professional Qualification Support: Support for professional qualification development.
- Annual Bonus: Opportunity to earn an annual bonus.
- Wellbeing Days: Two wellbeing days per year to recharge and focus on your well-being.
