Claims and Relationship Manager

1 month ago


Manchester, United Kingdom HSB Full time

The Role

As the Claims and Relationship Manager at HSB, you will report into the Claims Operations and Relationship Manager and work closely with the Business Development Teams and Partnerships to deliver to our clients the development, implementation, and monitoring of claims processes and value-added services.

Key Responsibilities:

  • Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements, and Claims Service Guidelines.
  • Assist the Claims Operations and Relationship Manager in the design, development, and implementation of claims service processes and activities to support onboarding of new partnerships and new product development.
  • Coordination and proactive management of regular claims and service review meetings with key business partners and client companies.
  • Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
  • Work closely with Business Development and Partnerships to assist and provide support for the onboarding of new business portfolios and distribution partners.
  • Support the ongoing relationship management of existing partners.
  • Marketing and Communication to raise awareness of the Claims Team, including maintaining a Social Media presence.

Key Skills and Experience:

  • Good knowledge of general insurer markets and programs.
  • Track record of successful customer relationship management.
  • Excellent written skills and the ability to draft and create contract wordings.
  • Ability to produce user-friendly Management Reports.
  • Ability to speak a European language other than English (desirable).

Qualifications and Educational Requirements:

  • Partial or completed CII Qualifications – (preferred).

Benefits:

A snapshot of some of our benefits:

  • Agile/Hybrid working.
  • Private Healthcare (Aviva).
  • Aviva Digital GP.
  • Employer Pension contribution of 13%.
  • Annual bonus.
  • Professional qualification support.
  • 25 days annual leave (plus bank holidays).
  • x2 wellbeing days per year.


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