Communications and Engagement Officer

2 weeks ago

Chester, Cheshire, United Kingdom Cheshire and Wirral Partnership NHS Foundation Trust Full time

Job summary

Are you an enthusiastic communicator with a creative flair and a passion for developing engaging content? Join us to develop your skills, knowledge, and experience within a friendly, forward-thinking NHS communications team.

Working with a team of experienced communications professionals, you will be supported through training, skill sharing and mentoring in all areas of communications, marketing, and engagement.

With access to a range of professional tools, you'll have the chance to use your creativity to bring our messages to life and support us to achieve our communications objectives.

The role will be broad, and you'll be getting involved with a bit of everything day-to-day, but you'll also have the chance to develop your skills in any areas of interest you may have, such as social media, web development, graphic design, and videography.

Ideally, you will have a good understanding of internal and external communications channels, experience of writing content for a range of channels and an eye for design - the most important thing is that you are enthusiastic, adaptable, and quick to learn.

We're a busy, fast-paced team but we always support each other, welcome fresh ideas and most importantly, we are able to add real value with the work we do.

This post is part time 30 hours per week.

Main duties of the job

The successful candidate will provide specialist communications and engagement support to the Trust. Please refer to the downloadable job description for full details.

Gather information from both CWP and wider sources to inform reactive and proactive communications and engagement to support good reputation management and generating positive news stories. Adapt ideas/messages/plans into simple and engaging content for multiple channels and audiences including social media, print,web, newsletters and other publications such as posters, flyers, leaflets. Develop outline action plans and provide general advice and support to stakeholders on messaging, implementation and monitoring progress/outcomes. Collaborate and partner with colleagues in services, service users, patients and carers to maintain good relationships and toproactively identify communications and engagement opportunities. Promote meaningful engagement of stakeholders to develop a culture of real involvement throughout the Trust - from design,development to delivery. Undertake photography shoots and editing for use internally and externally. Undertake basic videography/audio recording and editing for use internally and externally. Support Trust event co-ordination. Contribute to the conceptual development and production of design and branding requests as part of projects, in line with thedepartmental strategy.

About us

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.

Job description

Job responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment , which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person Specification

Qualifications

Essential

A good standard of education to Graduate level or equivalent knowledge. Degree level qualification or equivalent experience in communications, engagement or a related discipline.

Knowledge and Expertise

Essential

Understand the main principles of communications and engagement, including experience of developing and delivering campaigns across internal and external channels Good presentation and communication skills, both written and oral, and the ability to build rapport and credibility with staff, service users, carers and members of the public. Competent in the use of Microsoft Office products specifically Word, Powerpoint and Excel. Demonstrate a good understanding of Equality and Diversity in relation to service user and carer involvement. Understanding of the impact of stigma in relation to mental illness, learning disabilities and substance dependency

Desirable

Knowledge of key issues currently facing the NHS Knowledge of existing and end emerging guidance and policy around the involvement of service users, carers and the public within the NHS

Experience

Essential

Experience of writing and engaging with for different audiences Experience of event planning from concept to delivery Experience of writing for different audiences Experience of liaising with external agencies. Demonstrable experience in working with online media - this should include content management systems Knowledge/experience of using a variety of media platforms to achieve objectives within communication campaigns Experience of working as a member of a team as well as on your own Competent in the use of Microsoft Office products Experience of working with a variety of people and groups, including clinical and non-clinical staff, the public, community, faith and voluntary sector organisations

Desirable

Evidence of working in the NHS Project management skills Direct experience of the services provided by the Trust, either as a service user or carer. Experience of working in mental health, learning disability, drug/alcohol services, or community care services in the NHS Experience in website development / design / content management Competent in the use of Adobe Photoshop, audio and video recording equipment and online content management systems

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