Group Internal Communications and Engagement

2 weeks ago

Chester, Cheshire, United Kingdom Proximo Full time

Here at
Proximo we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.


Our values are at the
HEART of everything we do for our Customers:

  • Honesty
  • Excellence
  • Accountability
  • Respect
  • Teamwork
We are an industry leading specialist vehicle provider, who delivers excellent bespoke solutions to our business partners and end-customers. We are a leading Claims Management and Credit Hire Company based in Chester and we are renowned for the level of service we offer our customers and are proud to be one of the fastest growing brands in our industry with exciting plans for the future


We have an exciting opportunity for a
Group Internal Communications and Engagement Assistant to join our growing team in
Chester.

We offer a culture which is upbeat, fun, work hard, play hard together with a vibrant and positive office working environment.

We promote a team focus and customer centric attitude, offering best in class training, development and career opportunities.


As
Group Internal Communications and Engagement Assistant
, we don't just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.


We are looking for customer focussed people who are natural listeners and demonstrate strong empathetic skills when dealing with our customers and take ownership of their calls to deliver an outstanding customer service and meet our customers' needs through identifying a solution and provision of a suitable replacement hire vehicle.


We are committed to protecting your health and well-being during every step of recruitment and training process and our offices are COVID safe and secure.


If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you.


Please see below skills and experience required:

  • Achieve individual objectives and key performance indicators as set and agreed.
  • Support the delivery of the internal communications calendar.
  • Continually create ideas to improve and expand our internal communications and to engage our people.
  • Be visible across the Group and assist in embedding our Culture.
  • Support Internal Comms & Engagement Lead to coordinate events and logistics; liaising with venues and attendees, collating slide packs/handouts, dietary requirements, liaising with Accounts to settle invoices.
  • Assist on intranet content across all areas of the Group be the gate keeper for content and publishing and regular 'housekeeping' of content.
  • Support the Group with personalising their intranet content and internal communications strategy to ensure they have maximum impact.
  • Support leaders and committees to ensure collateral is appropriate, timely, suitable and relevant for audiences and avoid duplication of messaging.
  • Reinforce internal terminology such as the use of 'People' and 'Customers'.
  • Work with Bennetts Brook to ensure distribution lists are accurate on a monthly basis.
  • Support colleagues from all areas of the business as required.
  • Able to develop strong relationships with colleagues and customers alike and present your ideas confidently.
  • Excellent communication skills.
  • High attention to detail and good grammatical knowledge, as well as the ability to write in a variety of styles and to edit the contributions of others.
  • Knowledge of the Local Authority regulations
Skills Required

  • Passionate about great communication and the impact it can have.
  • Confident to put forward new ideas and challenge the status quo.
  • Strong communication, listening and relationship building skills.
  • An honest and transparent approach to work and others.
  • A proactive team player who can collaborate and share great ideas with the rest of the Proximo Group.
  • Used to working in a fastpaced environment, managing multiple customers and priorities.
  • Ability to effectively research to aid content creation.
  • Ability to multitask and respond to clients in a timely manner.
  • Confident in using a range of software and basic design software (Canva) to create communications.
We offer a competitive salary, combined with a fantastic benefits package that includes:

  • Smart/causal dress code
  • Reduced car/van breakdown cover
  • Service reward scheme
  • Free tea & coffee facilities onsite
  • Bike Scheme
  • Eyecare vouchers
  • Free Onsite Parking
  • Westfield Health Plan
  • Retail Cashback Scheme
  • 25 days Holiday per Year
  • Birthdays Off

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • 8 hour shift
  • Day shift
Ability to commute/r

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