![Cheshire West and Chester Council](https://media.trabajo.org/img/noimg.jpg)
Customer Progression Officer
1 week ago
To support the Senior Officers to deliver departmental policies and projects. To implement learner progression procedures with the associated monitoring and reporting to both internal and external funding bodies and to provide support to learning forums, conferences and meetings.
Respond to enquiries from, and liaise with the skills and employment department, other local authority departments, tutors, external bodies including colleges, schools, members of the public and government agencies in order to ensure appropriate information, advice, and guidance (IAG) requests are efficiently completed and recorded. To interview and identify any skills needs relevant to customer progression and make suggestions for new course development that will give customers the opportunity to build up sector specific digital and technical skillsand be able to succeed at interview with a local employer.
Conduct individual outreach face-to-face interview sessions across Cheshire West & Chester using assessment of needs delivering IAG to service users resulting in individual action planning. To record, process and monitor skills and employment systems, procedures and processes using relevant IT packages to ensure all registration, learning enrolment, customer activities and job outcome targets can be reported consistently across the borough.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
To support the Senior Officers to deliver departmental policies and projects. To implement learner progression procedures with the associated monitoring and reporting to both internal and external funding bodies and to provide support to learning forums, conferences and meetings.
The successful candidate must be able demonstrate the following
Strong interpersonal skills
Good grammar, spelling & punctuation
Good communication and empathy skills
Non – judgemental approach in providing a range of support services to a diverse client group
Strong oral and written communication skills
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £ per hour for all contracted hours.
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