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Customer Service Adviser

3 months ago

Chester, Cheshire, United Kingdom Proximo Full time

Here at
Proximo we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.


Our values are at the
HEART of everything we do for our Customers:

  • Honesty
  • Excellence
  • Accountability
  • Respect
  • Teamwork
We offer a competitive salary, combined with a fantastic benefits package that includes:

  • Smart/causal dress code
  • Reduced car/van breakdown cover
  • Service reward scheme
  • Free tea & coffee facilities onsite
  • Bike Scheme
  • Eyecare vouchers
  • Free Onsite Parking
  • Westfield Health Plan
  • Retail Cashback Scheme
  • 25 days Holiday per Year
  • Birthdays Off
We are an industry leading specialist vehicle provider, who delivers excellent bespoke solutions to our business partners and end-customers. We are a leading Claims Management and Credit Hire Company based in Chester and we are renowned for the level of service we offer our customers and are proud to be one of the fastest growing brands in our industry with exciting plans for the future


We have an exciting opportunity for a
Customer Service Advisor to join our growing team
Taxi Hire Team in
Chester.

We offer a culture which is upbeat, fun, work hard, play hard together with a vibrant and positive office working environment.

We have award winning teams that promote a customer centric attitude, offering Investors in people
GOLD standard training and development with great career opportunities.


As an
Investors in People GOLD standard employer, we don't just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.


We are looking for customer focussed people who are natural listeners and demonstrate strong empathetic skills when dealing with our customers and take ownership of their calls to deliver an outstanding customer service and meet our customers' needs through identifying a solution and provision of a suitable replacement hire vehicle.


We are committed to protecting your health and well-being during every step of recruitment and training process and our offices are COVID safe and secure.


If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you.


Please see below skills and experience required:

  • Manage own caseload of requests for hires and work with the Hire team and Branch team to ensure hires are worked timely and effectively at the least cost to the business
  • Arrange the delivery of replacement hire vehicles to clients
  • Sourcing vehicles from alternative suppliers to meet client's needs as and when required
  • Constantly updating clients on the progress of their hire
  • Liaising with Local Authorities to arrange plating of taxis to meet the local authorities regulations
  • Liaising effectively with the Claims department regarding the current status of the clients hire and arranging suitable vehicles
  • Updating the clients file with relevant information using the bespoke Company system
  • Coordinating the deliveries and collections of vehicles to ensure the least cost to the business and the best use of resource
  • Keeping all relevant paperwork for vehicle and licensing files up to date with accuracy
  • To ensure Service Level Agreements are issued to suppliers and they are adhered to.
  • Knowledge of the Vehicles makes and models.
  • Knowledge of the hire business
  • Knowledge of the Local Authority regulations
We offer a competitive salary, combined with a fantastic benefits package that includes:

  • Causal dress code
  • Annual summer event party
  • Paid team nights out
  • Reduced car/van breakdown cover
  • Service reward scheme
  • Annual Christmas party (Not to be missed)

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • 8 hour shift
  • Day shift

Ability to commute/relocate:

  • Chester: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Work Location:
One location