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Change Manager

3 months ago

London, Greater London, United Kingdom Card Factory Full time

We're expanding our Transformation team and looking for two experienced Change Managers to join us

As a Change Manager, you'll work in collaboration with the business to ensure colleagues embrace change, maximizing the benefits of any initiative through increased adoption. You'll conduct change impact analysis, assess and manage key stakeholders, identify potential resistance to change, develop and implement effective communication plans, and create and deliver training and engagement. With Change Management, we ensure the clear definition of quantified measures to track business benefits post-project delivery. We'll track benefits, including those responsible from the business for project solution and process adoption and benefit tracking and reporting.

The position is based at Junction 41 in Wakefield, just off the M1, with free parking, and offers a flexible, hybrid way of working. However, all colleagues are required to work in the office for a minimum of 2 to 3 days per week, with the expectation of added attendance when needed. Join our team as we drive change and growth. Apply now

Key Responsibilities:
  1. Focusing on the people side of change, produce and oversee the key deliverables for change management including change impact assessments, stakeholder maps, communication and engagement plans, change plans, training plans, training needs analysis, training materials, and adoption tracking.
  2. Create communication and training plans to enable smooth implementation of the project strategy, sharing with relevant stakeholders to gain buy-in.
  3. Support the design, development, delivery, and management of joined-up communications and work with the internal comms team to maintain a central view of when various projects and initiatives are impacting stakeholders.
  4. Support project teams in integrating change management activities into their project plans with measurable critical success factors for the adoption of change.
  5. Engage with key stakeholders of change to ensure they are fully supported in the understanding, implications, and benefits of the change through the appropriate support mechanisms e.g., online support training materials.
  6. Champion and coach leaders in helping them fulfill the role of change sponsor.
  7. Provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
  8. Work with the People Development team to ensure training initiatives align with the needs identified in the Change Impact Assessment.
  9. Complete change management assessments to measure adoption, sustainability, and reinforcement.
Requirements:
  • Experience in change management principles and methodologies.
  • Ability to influence others and achieve common goals.
  • Excellent communication skills and ability to build strong relationships.
  • Great organization, project, and time management skills.
  • Able to build trust and rapport to develop effective relationships, with a focus on key stakeholders.
  • Ability to clearly articulate messages to a variety of audiences in a variety of styles and media.
  • Must be a team player and able to work collaboratively with and through others.
  • Customer-focused; putting customers at the heart of everything you do.
  • A role model, setting high standards and always leading by example.
  • Flexible, able to adapt style to suit a given situation.
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