Key Account Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Greaves Recruitment Solutions Full time

Company Profile:

  • With a national presence, the company are a leading Innovative Packaging materials & Bespoke Packaging Solutions Provider to an array of industries. The company are looking for a Key Account Manager to join their team.

Title:

  • Key Account Manager

Purpose of the Role:

  • To take full responsibility and accountability of daytoday management of the Sales area and build relationships at all levels within the customers.
  • Achieve sales and profits targets for your area of responsibility.
  • Retain and grow all existing customers.
  • Secure profitable new business within the Target Market sectors and/or Gap in existing sales area.
  • To have a full understanding of the customers and contract agreements ensure delivery against any agreed Service Level Agreement.
  • Develop account plans for the account portfolio that will be aligned to the Value Proposition, deliver a programme of added value service and a clear communication strategy to the customers

Key Accountabilities:

  • Deliver Account plans to offer company the best opportunity of retaining and growing customer contracts.
  • Have a clear understanding of customer requirements and ensure any SLAs are delivered
  • Create and deliver performance reviews.
  • Retention of the existing customers to maximise sales revenue, new product categories and profitability.
  • Monitor customer's sales performance in terms of their contribution and profitability. Work closely with commercial analyst to monitor trend analytics.
  • Establish and develop relationships with customers at all levels and where needed look for support from senior leadership in company. See customer engagement matrix.
  • Identify any issues in the client relationship and implement corrective actions through regular reviews.
  • Negotiate long term agreements with the existing customers.
  • Drive existing customer Strategies through to conclusion.
  • Secure profitable new customers focussing on the Target Market sectors and/or Gap.
  • Work with other departments within company on the design and implementation of valueadded products and services to the customers.
  • Support purchasing team to ensure you deliver best value to both the customers and company.
  • Support collection of outstanding debts within the agreed terms.
  • Ensure any slowmoving stock lines are addressed.
  • Ongoing competitor analysis.
  • Monthly reporting of sales activity and business results.
  • Participate in business projects as and when required.

Skills & Competences:

Customer Focus

  • Shows a good understanding of all customers' expectations and makes sure the needs of the customers are met in a way that benefits both the customers and company. Demonstrates an understanding of the needs of internal and external customers. Ensures actionsof self and others meet or exceed customer requirements.
Job Knowledge/Quality of Work

  • Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks. Is able to ensure the Value propositionis adding value to the customer. Can demonstrate knowledge of accounts contribution to the wider business both on performance, profit and ways of working.
Teamwork

  • Ability to develop strong working relationships within customers and suppliers. Ability to establish and maintain strong working relationships with internal stakeholders.
  • Shares information and resources with others as required.
  • Ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner.
  • Contributing work and effort to group performance to meet agreed upon objectives and achieve team success.
Communication & Interpersonal Skills

  • Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all formsof communication. Treat people fairly and courteously.
Initiative

  • Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assists others.
  • Selfreliant.
Planning & Organisation

  • Adapts to changes and uses resources effectively. Together with line manager, sets objectives, establishes priorities and develops plans. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriatebefore commences new projects or working methods.
Flexibility

  • Willingness to work extra hours or help out in areas outside of role. Use of initiative to ensure tasks are completed. Supportive of manager and wider team goals and objectives
Technical Skills

  • Computer Literate, numerate, attention to detail, logical and methodical approach to work.

Experience & Additional Requirements:

  • A knowledge of the UK packaging marketplace
  • Account Management
  • Reporting
  • Project work
  • Packaging knowledge
  • Company Value Proposition
  • Bespoke and standard stock line knowledge

Salary:

  • Up to £50,000 depending on experience plus car & bonus.


If you feel you have the right skill set and attributes for this role and that it's the challenge you are looking then please contact us on a confidential basis.

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