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Salesforce Business Analyst

3 months ago


London, Greater London, United Kingdom Falconsmartit Full time

Job Title: Salesforce Business Analyst

Job Type : Contract Job Location: London , UK Essential Skills
  • Hands on experience in salesforce as functional consultant on Service Cloud and Experience cloud
  • Understanding & gathering business requirement , experience handling requirement workshops, Writing User stories and acceptance criterias
  • Conduct Fit-Gap in salesforce and provide work effort and duration estimation
  • Salesforce Configuration of Experience cloud
  • Create Requirement and Functional Design specification, Use cases creation.
  • Assess the impacts on functional design because of the changes in functional requirements
  • Functional Support for salesforce application in-Scope
  • Assist Customer team in conducting 'Train the Trainer' sessions on in-scope salesforce functionality for Customer Key Users
  • Hands on experience in Agile methodology would be preferred
  • Excellent Communication skills - written and verbal
  • Service Cloud, Experiene cloud certification
  • Knowledge of Experience cloud - Community builder, Themes, Templates, Einstein ChatBot, Live Agent, Lightning Design System
Regards, #J-18808-Ljbffr