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Customer Service
3 months ago
Job Opportunity:
Customer Service - Bank Clerk
Location:
Heywood Area
Salary: £22,000 per year
Type: Full-Time
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Bank Clerk in the Heywood area.
In this role, you will play a crucial part in delivering exceptional customer service and ensuring the smooth operation of our banking services.
If you have a passion for helping others, a keen eye for detail, and excellent communication skills, we encourage you to apply.
Responsibilities:
- Greet and assist customers with their banking transactions in a friendly and professional manner.
- Provide accurate and uptodate information about our products, services, and banking procedures.
- Process various financial transactions, including deposits, withdrawals, and transfers.
- Address customer inquiries, concerns, and complaints, striving to resolve issues in a timely and satisfactory manner.
- Collaborate with team members to ensure the branch's daily operations run smoothly.
- Maintain a clean and organized workspace, including handling and filing important documents.
- Promote and upsell banking products and services to customers based on their needs.
- Adhere to security and compliance procedures to safeguard customer information and maintain the integrity of banking operations.
- Stay updated on industry trends and changes in banking regulations to provide accurate information to customers.
Qualifications:
- Previous customer service experience, preferably in a banking or financial environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to interact positively with a diverse range of customers.
- Detailoriented with accurate data entry skills.
- Basic computer proficiency and familiarity with banking software and systems.
- Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
- A high level of integrity and a commitment to maintaining customer confidentiality.
- Knowledge of banking products and services is a plus.
Benefits:
- Competitive annual salary of £22,000.
- Comprehensive training and ongoing professional development opportunities.
- Positive and collaborative work environment.
- Opportunities for career advancement within the banking industry.
