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Accommodation and Conference Services Coordinator
3 months ago
Accommodation and Conference Services Coordinator:
Job description
Background
The Estates and Facilities Directorate are responsible for a huge range of services across the University, managing the buildings and infrastructure and providing many services to staff, Students, and visitors alike.
These include within the Facilities Services divisions:
Housekeeping, Security, Accommodation & Conference Services, Catering & Hospitality Services, Facilities Management across the Campus Network, and many other services.
All of which with a drive to offer the best experience possible for all our customers and stakeholders.The Role
This position is for a person who can clearly demonstrate a proactive and confident nature, be service led and deliver a solution-based approach across a range of stakeholders in a variety of scenarios.
- To be the primary contact for Students and clients, responding to all initial enquiries and issues, providing key information, and resolving issues / queries for all areas of the business.
- To be the first point of contact, the postholder will be expected to make decisions and resolve low and moderate issues and deliver a firstclass service.
- To ensure that all the administrative processes and procedures that support the efficient operation of the accommodation and conference services teams and services are in place and working efficiently.
- To effectively maintain all the data and administrative tasks across the depts.
- To deliver an excellent student/customer experience.
- To deliver reports as requested from the systems.
The Person
The post holder will be expected to be the lead customer facing aspect of the department, open to all enquiries and queries from students, staff, and external clients.
The post holder must be able to respond in a timely and professional manner, using their own decision-making processes to ensure the customers queries are dealt with in the first instance, or triaged to the relevant individual/department.
You must be able to demonstrate excellent communication and service skills, an attention to detail and the ability to work under pressure, be a team player, and have high levels of customer / client service standards.
Qualified to at least GCSE level in Maths and English with good IT, organisational skills, and the ability to both works effectively as part of a team, whilst also being able to work pro-actively and on their own initiative are essential requirements.
Desirable requirements:
HE / FE / Support role experience, and a willingness / interest in learning about the needs of students in Accommodation and the Housing sector, and /or interest on the conferencing arm of the business, Customer Service industry knowledge and basic project management experience would also be advantageous.
Additional information
- Canterbury Christ Church University is in the worldfamous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.
How to apply-
button below.
To gain further details about this post please visit our Vacancies page:
- Prior consideration will be given to applicants in the University's redeployment pool._
