Customer Service Administrator

1 week ago


Malmesbury, Wiltshire, United Kingdom Reed Business Support Full time

Our client is looking for an enthusiastic Customer Service Administrator to join the Customer Service team providing first-line assistance and support to our customers, both individual and trade, from the UK and across the globe.


Using a variety of systems you will be responsible for processing orders, retrieving relevant information to help answer queries as well liaising with other departments to obtain updates and come to solutions for customers.


Key roles & responsibilities

  • Accurate and timely processing of sales orders;
  • Processing returns, order queries and complaints in an appropriate manner;
  • Answering product queries including providing detailed product knowledge and price information when needed;
  • Investigating and answering queries received via our website and social media channels
*You must drive in order to be suitable for this role*

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