Customer Care Supervisor

1 week ago

Malmesbury, Wiltshire, United Kingdom Outdoor and Cycle Concepts Ltd Full time

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK's largest outdoor retailers as our Customer Care Supervisor.

As part of the Outdoor and Cycle Concepts group, _
Cotswold Outdoor _is joined by _
Snow + Rock _and _
Runners Need _to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability

How will you make an impact?

  • Managing the daytoday workload of the Customer Care department, ensuring the right people are on the right activities at the right time
  • Driving the department to exceed targets
  • Supporting the team in identifying continuous improvement opportunities and ensuring these are logged and share with the Leadership Team
  • Creating the mood and feel of the department by engaging with the team throughout the day and running incentives
  • Having a clear presence in the office and being available for those working from home
  • Maintaining excellent awareness and understanding of what is happening in the department at any point in the day
  • Reporting on the previous days performance at department and individual level, tracking performance hourly to identify potentially avoidable issues
  • Please note this role is 40 hours per week._

You'll fit right in if you have:

  • Proven customer service experience
  • Leadership experience, preferably in a similar environment
  • Excellent communication skills
  • High levels of attention to detail
  • Ability to solve problems

What's in it for you?
Colleagues make a company, so we believe in offering a total reward package that's more than just base salary.

As part of the O&CC team you'll receive:

  • Base salary of £25,500 per annum
  • Bonus of up to £1,250 per annum
  • 4060% discount across our range of products
  • 33 days holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round. Whether it's supermarket savings or days out, the daily coffee or a summer holiday there's something to suit everyone's lifestyle.
But there's more, for a full list of what we offer at O&CC check out our brochure here.

Applications from all genders and backgrounds are encouraged.
O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged.

We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.


Job Types:
Full-time, Permanent

Salary:
£25,500.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Onsite parking
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Malmesbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have any unspent criminal convictions?
  • Do you require any particular arrangements if you were to be shortlisted for an interview?

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

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