Client Delivery Executive

1 week ago

Malmesbury, Wiltshire, United Kingdom Unisys Full time

What success looks like in this role:

  • Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts.
  • Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
  • Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
  • Participates in contract and account governance
  • Establishes clear communication channels with the client and internally from a strategic and operational perspective.
  • Participates in regular service performance reviews including monthly Project Status Reviews, conducts periodic meetings with clients and delivery teams daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings
  • Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service.
  • Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.
  • Monitors and reports on financial health of the account and remedies any financial misses or anomalies.
  • Codevelops annual review of service level requirements.
  • Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
  • Takes ownership and accountability for all client issues to satisfactory resolution.
  • Acts as point of escalation for issues not resolvable by the service lines.
  • Participates in rigorous governance and SOX compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program. and the Continual Service Improvement and Innovation Program (CSIIP).
  • Participates in business continuity planning and testing.
  • Develops and delivers regular reports on performance to client and Unisys senior executives.
  • Identifies areas for growth at the client by assisting account management in bringing new services to offer to the client.
  • Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.

You will be successful in this role if you have:

  • Related professional experience with suitable experience managing specific area. Essential qualifications in IT, Business Administration or related disciplines. Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
  • A sound understanding of the major Unisys service offerings and an appreciation of evolving technologies and industry trends.
  • A proven track record in effective communications, managing service delivery and relationship management skills

WE ARE PROUD OF:

Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.


Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace - Modern Endpoint Management category.


Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.

Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.

Unisys was named to the Forbes America's Best Employers for Diversity 2021 list.

Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.

Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.

Unisys was named one of America's Best Employers for Women by Forbes in 2023.

WHY UNISYS:

Competitive compensation and benefits:

Unisys offers competitive compensation packages and benefits to their employees, including healthcare, retirement plans, paid time off and compensation.


Innovative and challenging work:

Unisys is a company that is constantly pushing the boundaries of technology, which means that you will have the opportunity to work on innovative and challenging projects.


Collaborative culture:

Unisys has a collaborative and inclusive work culture, which means that you will have the chance to work with people from diverse backgrounds and learn from their expertise.


Employee development:
Unisys is committed to investing in their employees' professional growth and development, offering training and development opportunitie

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