Customer Technical Support

1 week ago


Malmesbury, Wiltshire, United Kingdom Simpson & Partners Ltd Full time

Simpson & Partners produces electric vehicle (EV) chargers inspired by the natural beauty of the area and by classic British design.

After working for years in the EV charging business, we started our own family-run business to make chargers that offer everythinga user would want.

We make products that set industry standards for design, user experience and build quality. Our decisions are influenced only by considering what is best for our products and for our customers. We are personally involved in every part ofthe business, from design to manufacturing.

Responsibilities Include:

  • Help with queries relating to firmware/communication/settings/fault finding/troubleshooting
  • Full documentation of call details on the S&P Customer Management system
  • Provide recommendations about new features and product improvements
  • Ongoing development of product/industry/regulatory knowledge
  • People skills and ability to manage customer expectations
  • Follow RMA processes where appropriate
  • Pre and postsales support
  • Keep confidential records and financial information private and secure
  • Develop a rapport with customers, demonstrating a friendly and helpful manner
  • Foster a positive and pleasant working relationship with members of the team
  • Familiarise yourself with current information about services and products available for customers to assist the development of the company's aftersales function
  • Computer literate and ability to use CRM systems
  • Share knowledge with colleagues


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