![Adecco](https://contents.bebee.com/companies/gb/adecco/avatar-SDpp6.png)
German Speaking Support Analyst
2 months ago
6 month initial contract
£185 pd inside IR35 via umbrella
Hybrid working - Edinburgh 2 days pw and remote 3 days pw
This role is a full time telephony based role operating in a hybrid model.
The selection criteria below will be used as part of the evaluation process:
Evidence of dealing with critical issues/complaints in a fair and objective manner.
Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.
Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordinglyA very good understanding of the Business Areas supported and associated critical systems in order to understand the impact of outages upon their service.
A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment.Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS
We have other current jobs related to this field that you can find below
-
Looking for German Speaking Locals in Edinburgh
2 months ago
Edinburgh, United Kingdom Lokafy Full timeWe are looking for locals/ natives who want to share their love of the city with travelers. You can be a local or a student or an expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** **What you will be doing**: Meeting with individuals or a small group of travelers( sometimes up to 6) and show them around...
-
Looking for German Speaking Locals in Edinburgh
2 months ago
Edinburgh, United Kingdom Lokafy Full timeWe are looking for locals/ natives who want to share their love of the city with travelers. You can be a local, student, or expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** **What you will be doing**: Meeting with individuals or a small group of travelers( sometimes up to 6) and show them around the...
-
German Speaking Customer Advisor
2 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are** We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most...
-
German Speaking Recruitment Specialist
3 months ago
Edinburgh, United Kingdom Hudson RPO Full timeAt Hudson RPO, we’re shaping the future of talent. We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. You will be based in our Centre of Excellence, a modern top-floor facility with fantastic views of Edinburgh in a hybrid role, 2 days from home and 3 days in the...
-
German Speaking Recruitment Specialist
3 months ago
Edinburgh, United Kingdom Hudson RPO Full timeAt Hudson RPO, we’re shaping the future of talent. We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. You will be based in our Centre of Excellence, a modern top-floor facility with fantastic views of Edinburgh in a hybrid role, 2 days from home and 3 days in the...
-
German Speaking Recruitment Specialist
4 weeks ago
Edinburgh, United Kingdom Hudson RPO Full timeAt Hudson RPO, we’re shaping the future of talent. We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. You will be based in our Centre of Excellence, a modern top-floor facility with fantastic views of Edinburgh in a hybrid role, 2 days from home and 3 days in the...
-
German Speaking Digital Marketing Executive
3 months ago
Edinburgh, United Kingdom dentsu Full timeThe purpose of this role is to implement and execute SEO initiatives, in line with the agreed strategy, to maintain, develop and exceed client performance targets. Job Title: German Speaking Digital Marketing Executive Job Description: Introduction Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive...
-
Tour Guide with German
2 months ago
Edinburgh, United Kingdom City of Edinburgh Tours Full time**Tour Guide for Ghost Tours at the Centre of Edinburgh** City of Edinburgh Tours is looking for 8-10 Tour guides in the centre of Edinburgh that are able to speak German and English. **This a great opportunity for creative people, history lovers or actors.** You'll be guiding a group of people in the centre of the city telling them scary stories while...
-
Complaints Handler
4 weeks ago
Edinburgh, United Kingdom Trip.com Full time**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction** **Key Roles...
-
Technical Support Representative
2 months ago
Edinburgh, United Kingdom N-able Full timeWhy N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...
-
Client Service Specialist German Speaking
2 months ago
Edinburgh, United Kingdom HSBC Full time-Job description Some careers have more impact than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Customer Advisor
1 month ago
Edinburgh, United Kingdom Trip.com Full time**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction** You will be...
-
Client Service Specialist
2 months ago
Edinburgh, United Kingdom HSBC Full time-Job description As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer...
-
Account Manager German Speaking
2 months ago
Edinburgh, United Kingdom HSBC Full timeSome careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our...
-
Customer Success
3 weeks ago
Edinburgh, United Kingdom Trip.com Full timeJob Description **About Us** - We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every...
-
German Customer Service Advisor
4 weeks ago
Edinburgh, United Kingdom Search Full timeWe are currently looking for a German-speaking Customer Service Advisor for a growing business in Broxburn. This is a full-time, hybrid position with a salary of up to £30,000. The role has the potential to become permanent.As a Customer Service Advisor, your responsibilities will include ensuring an excellent customer journey, managing current customer...
-
Ai Trainer-german Speaking
2 months ago
Edinburgh, United Kingdom Trip.com Full time**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction** What do AI...
-
Recruitment Researcher Trainee
2 months ago
Edinburgh, United Kingdom Hudson RPO Full time**We are delighted to offer the opportunity to join our Sourcing & Recruitment Training Programme within our ACADEMY!** **Based within our Centre of Excellence in Edinburgh**, this is a 13-week, structured programme to learn everything about our business and industry with a focus on the **German **speaking market. This is a permanent opportunity and on...
-
Call Centre Complaints Handler
2 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** Our service hours are Monday to Sunday 7am to 8pm and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including weekends and public holidays. **Salary**: £25,000 **Key Roles and Responsibilities** - Resolved...
-
Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Full timeJob Description **About Us** - We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every...