Current jobs related to Complaints Handler - Edinburgh - Trip.com

  • Complaint Handler

    4 months ago

    Edinburgh, United Kingdom Diligenta Full time

    **Who are Diligenta?** Diligenta's vision is to be acknowledged as the best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is...

  • Complaint Handler

    4 months ago

    Edinburgh, United Kingdom Resource Management ltd Full time

    Complaint HandlerStarting at £25,000 per yearMonday to Friday, Flexible between, 8am - 6pm35 hours per weekEdinburgh, EH1 2DH Summary of the role:Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating...

  • Customer Service

    3 months ago

    Edinburgh, United Kingdom Diligenta Full time €25,000

    Complaint Handler Standard Life Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions...

  • Customer Service

    3 months ago

    Edinburgh, United Kingdom Diligenta Full time €25,000

    Complaint Handler Standard Life Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating their issues. With multiple positions...

  • Complaints Handler

    5 months ago

    Edinburgh, United Kingdom Diligenta Full time

    **Complaints Handler - Edinburgh Lloyds Banking Group** Complaints Handler - Edinburgh Lloyds Banking Group** **Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh, **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration...

  • Customer Service

    4 months ago

    Edinburgh, United Kingdom DILIGENTA Full time

    Complaint Handler - Edinburgh Complaint Handler - Edinburgh Lloyds Banking Group Monday-Friday Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as...

  • Customer Service

    4 months ago

    Edinburgh, United Kingdom DILIGENTA Full time

    Complaint Handler - Edinburgh Complaint Handler - Edinburgh Lloyds Banking Group Monday-Friday Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as...

  • Complaint Resolution Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints and resolving issues in a fair and timely manner.Key Responsibilities:Investigate complaints and gather evidence to make informed decisions.Communicate with customers to understand their...

  • Complaint Resolution Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints and resolving issues in a fair and timely manner.Key Responsibilities:Investigate complaints and gather evidence to make informed decisions.Communicate with customers to understand their...

  • Complaint Handler

    4 days ago

    Edinburgh, United Kingdom Diligenta Full time €25,000

    Complaint Handler - Edinburgh Lloyds Banking Group Starting at £25,000 per year Monday-Friday Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm Fountainbridge, Edinburgh, EH3 9PE Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK....

  • Complaint Resolution Specialist

    10 hours ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints and resolving issues in a fair and timely manner. You will work closely with customers to understand their concerns and provide solutions that meet their needs.Key Responsibilities:*...

  • Complaint Resolution Specialist

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    Job Title: Complaint HandlerWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer inquiries, concerns, and complaints in a professional and empathetic manner.About the Role:Represent a major UK bank by responding to customer queries, concerns, and complaints via...

  • Complaint Resolution Specialist

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    Job Title: Complaint HandlerWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer inquiries, concerns, and complaints in a professional and empathetic manner.About the Role:Represent a major UK bank by responding to customer queries, concerns, and complaints via...

  • Complaint Resolution Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints holistically, making fair and reasonable decisions on complex cases, and maintaining positive relationships at all business levels.Key Responsibilities:Investigate complaints thoroughly...

  • Complaint Resolution Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints holistically, making fair and reasonable decisions on complex cases, and maintaining positive relationships at all business levels.Key Responsibilities:Investigate complaints thoroughly...

  • Complaint Resolution Specialist

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Complaint Handler Job DescriptionJob Summary:We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer queries, concerns, and complaints in a professional and empathetic manner.Key Responsibilities:Respond to customer inquiries and complaints via phone, email, or in...

  • Complaint Resolution Specialist

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Complaint Handler Job DescriptionJob Summary:We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer queries, concerns, and complaints in a professional and empathetic manner.Key Responsibilities:Respond to customer inquiries and complaints via phone, email, or in...

  • Complaints Handler

    5 months ago

    Edinburgh, United Kingdom Alexander Mae South West Ltd Full time

    **Complaints / Claims Resolution Advisors** **Financial Services experience working towards Level 4 Diploma or equivalent** **Competitive Salary + Up to 25% Performance Bonus + Superb Benefits** **HYBRID WORKING (ideally 2 days office / 3 days home)** **Locations available**:Bristol, Solihull, Edinburg, Glasgow. Leeds, Newcastle or Exeter **The Job**: As a...

  • Complaints Handler

    5 months ago

    Edinburgh, United Kingdom Diligenta Full time

    **Complaints Handler - Edinburgh Lloyds Banking Group** Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh,** **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services...

  • Complaint Resolution Specialist

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Resource Management ltd Full time

    Complaint Handler Job DescriptionJob Summary:We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints, managing conflicts, and maintaining positive relationships with customers and stakeholders.Key Responsibilities:Investigate complaints holistically to make fair...

Complaints Handler

3 months ago

Edinburgh, United Kingdom Trip.com Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Introduction**

**Key Roles and Responsibilities**
- Resolved escalated customer concerns and complaints by creating positive experiences;
- Provide insight into the current state of the customer relationship with escalated accounts;
- Utilize strong communication skills to connect with customers and negotiate when necessary;
- Consistently follow-up with customers until their concerns are fully resolved;
- Develop and maintain a prioritized issue list and action plan to drive resolution to critical issues;
- Proactively and independently works to meet related targets;
- Assist with any ad hoc projects and tasks from the Customer Success Manager/ TL.

**Qualifications**
- At least 1 year of call centre & complaints handling experience;
- Strong communication skills, must be fluent or proficient in English and German both written and spoken;
- Proficient typing abilities;
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Strong negotiation and objection handling skills;
- Ability to manage customer expectations clearly, a balanced an analytical approach to solving customer problems;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail;
- Have a passion for helping and supporting others;
- A positive and friendly attitude with willingness to innovate change.

**What’s more?**
- Extensive learning opportunities and resources to further your career
- 32 days holidays (including 8 bank holidays)
- An Employee referral program that rewards you for inviting friends to come to work with us
- Enhanced family friendly policies to support your family whatever the circumstances
- Life assurance to give you peace of mind
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site

Have a good trip, and see you soon

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre: 1 year (required)
- Complaint handling: 1 year (required)

**Language**:

- German (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person