Complaint Resolution Specialist
12 hours ago
We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints and resolving issues in a fair and timely manner. You will work closely with customers to understand their concerns and provide solutions that meet their needs.
Key Responsibilities:
* Investigate complaints and resolve issues in a fair and timely manner
* Manage conflicts and maintain positive relationships with customers and stakeholders
* Self-manage complaint workload for various products within regulatory timescales
* Maintain knowledge of FCA complaint handling rules
* Interpret FOS decisions and share lessons learned
Requirements:
* Previous customer service experience in an office-based or regulated environment
* Strong listening and communication skills
* Ability to communicate complex matters in a simple and supportive way
* Good PC skills and knowledge of Microsoft Office
* Working knowledge of Life and Pensions industry
Benefits:
* 31 days holiday (including bank holidays)
* Annual discretionary bonus scheme
* Contributory company pension scheme
* Excellent employee wellbeing and assistance support programmes
* Range of employee discounts
* Personal and career development opportunities
About Diligenta:
We are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology-led business with the support of our parent TCS. We impact people's lives every day, helping to provide financial security and peace of mind for our customers.
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