![Trip.com](https://media.trabajo.org/img/noimg.jpg)
Ai Trainer-german Speaking
3 months ago
**About Us**
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
**Introduction**
What do AI trainers do? Imagine you are working as a trainer for agents in a call centre, your job is to enrich their business knowledge, coach them to understand customer requests, and evaluate their performance. But instead of training humans, you are training virtual agents, who we refer to as chat-bots here.
Our work hours are Monday to Friday 8:30am - 5pm. It will be fully on-site during training period (3 months) and you’re able to work flexible hybrid afterwards.
**Key Roles and Responsibilities**
- Designing the human-robot interaction, including reviewing the knowledge base, putting the default replies in writing and standardizing the flow of communication.
- Digging out the issues in the human-robot interactions, critically analysing the relevant data, and continuously improving the model accuracy, customer satisfaction, and service performance of the chat-bot.
- Improving the comprehension ability of the chat-bot by doing corpus annotation in a high-quality manner day-to-day.
- Analysing the chat sessions, and making suggestions for optimization.
- Collaborating with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations and project implementations.
**Qualifications**
- Excellence in German, and comfortable with using English to communicate at work
- Full-time undergraduate degree or above
- 2+ years of professional experience working with AI, preferably in the customer service industry, or comparable work experience
- Experience in the knowledge base, chat-bot maintenance in call centres is a priority
- Strong data insight and analytical skills
- Proficient communication skills, active learning capability, and a teamwork spirit
- Great at internal and external coordination, and strong executive ability
- Proficient in using office software, such as Microsoft Office
**What’s more?**
- Extensive learning opportunities and resources to further your career
- 32 days holidays (including 8 bank holidays)
- An Employee referral program that rewards you for inviting friends to come to work with us
- Enhanced family friendly policies to support your family whatever the circumstances
- Life assurance to give you peace of mind
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site
Have a good trip, and see you soon
-
Looking for German Speaking Locals in Edinburgh
2 months ago
Edinburgh, United Kingdom Lokafy Full timeWe are looking for locals/ natives who want to share their love of the city with travelers. You can be a local or a student or an expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** **What you will be doing**: Meeting with individuals or a small group of travelers( sometimes up to 6) and show them around...
-
Looking for German Speaking Locals in Edinburgh
3 months ago
Edinburgh, United Kingdom Lokafy Full timeWe are looking for locals/ natives who want to share their love of the city with travelers. You can be a local, student, or expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** **What you will be doing**: Meeting with individuals or a small group of travelers( sometimes up to 6) and show them around the...
-
German Speaking Customer Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are** We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most...
-
German Speaking Recruitment Specialist
2 months ago
Edinburgh, United Kingdom Hudson RPO Full timeAt Hudson RPO, we’re shaping the future of talent. We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. You will be based in our Centre of Excellence, a modern top-floor facility with fantastic views of Edinburgh in a hybrid role, 2 days from home and 3 days in the...
-
German Speaking Recruitment Specialist
3 months ago
Edinburgh, United Kingdom Hudson RPO Full timeAt Hudson RPO, we’re shaping the future of talent. We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. You will be based in our Centre of Excellence, a modern top-floor facility with fantastic views of Edinburgh in a hybrid role, 2 days from home and 3 days in the...
-
German Speaking Recruitment Specialist
3 months ago
Edinburgh, United Kingdom Hudson RPO Full timeAt Hudson RPO, we’re shaping the future of talent. We are delighted to be hiring for a **German speaking Recruitment Specialist**, to join our growing team supporting our diverse portfolio. You will be based in our Centre of Excellence, a modern top-floor facility with fantastic views of Edinburgh in a hybrid role, 2 days from home and 3 days in the...
-
German Speaking Digital Marketing Executive
3 months ago
Edinburgh, United Kingdom dentsu Full timeThe purpose of this role is to implement and execute SEO initiatives, in line with the agreed strategy, to maintain, develop and exceed client performance targets. Job Title: German Speaking Digital Marketing Executive Job Description: Introduction Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive...
-
German Customer Service Representative
6 hours ago
Edinburgh, Edinburgh, United Kingdom Search Full timeJob Summary:We are seeking a highly skilled and experienced German speaking Customer Service Advisor to join our team at Search. As a German speaking Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients in a fast-paced environment.Key Responsibilities:Provide excellent customer service to clients in...
-
Tour Guide with German
3 months ago
Edinburgh, United Kingdom City of Edinburgh Tours Full time**Tour Guide for Ghost Tours at the Centre of Edinburgh** City of Edinburgh Tours is looking for 8-10 Tour guides in the centre of Edinburgh that are able to speak German and English. **This a great opportunity for creative people, history lovers or actors.** You'll be guiding a group of people in the centre of the city telling them scary stories while...
-
German Customer Service Advisor
3 weeks ago
Edinburgh, United Kingdom Search Full timeAre you Fluent in both German and English? Looking for an exciting role in Customer Service? We are recruiting for a German speaking Customer Service agent for a global leader within the travel industry.Situated in their stunning Head office you will be servicing customers from around the globe, in a fast paced environment. The customer journey will be at...
-
Complaints Handler
2 months ago
Edinburgh, United Kingdom Trip.com Full time**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction** **Key Roles...
-
Customer Advisor
2 months ago
Edinburgh, United Kingdom Trip.com Full time**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction** You will be...
-
Client Service Specialist German Speaking
3 months ago
Edinburgh, United Kingdom HSBC Full time-Job description Some careers have more impact than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Recruitment Researcher Trainee
3 months ago
Edinburgh, United Kingdom Hudson RPO Full time**We are delighted to offer the opportunity to join our Sourcing & Recruitment Training Programme within our ACADEMY!** **Based within our Centre of Excellence in Edinburgh**, this is a 13-week, structured programme to learn everything about our business and industry with a focus on the **German **speaking market. This is a permanent opportunity and on...
-
Customer Success
2 months ago
Edinburgh, United Kingdom Trip.com Full timeJob Description **About Us** - We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every...
-
Product Trainer
3 months ago
Edinburgh, United Kingdom Dayshape Full time**About us** We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years. Dayshape is an advanced resource...
-
Account Manager German Speaking
3 months ago
Edinburgh, United Kingdom HSBC Full timeSome careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our...
-
Client Service Specialist
3 months ago
Edinburgh, United Kingdom HSBC Full time-Job description As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer...
-
Call Centre Complaints Handler
3 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** Our service hours are Monday to Sunday 7am to 8pm and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including weekends and public holidays. **Salary**: £25,000 **Key Roles and Responsibilities** - Resolved...
-
Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Full timeJob Description **About Us** - We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every...