Customer Advisor

2 months ago

Edinburgh, United Kingdom Trip.com Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Introduction**

You will be working in our Flights Outbound Team with our fabulous teammates. Mainly providing assistance between flight suppliers and customer on their bookings (e.g. flight changes/ additional request) with your native language.

You will be put into 8 weeks training before starting your role and it is 100% attendance mandatory. We will make sure you have the skills and knowledge before letting you face your first customer independently.

**Key Roles and Responsibilities**
- Handle customer problems with empathy and patience in a goal-driven environment;
- Establishing and maintaining relationships with various stakeholders, including colleagues from local and international offices, vendors, and airlines;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.

**Qualifications**
- At least 2 years of call centre experience;
- Strong communication skills, must be fluent or proficient in English and German both written and spoken;
- Proficient typing abilities;
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.

**What’s more?**
- Extensive learning opportunities and resources to further your career
- 32 days holidays (including 8 bank holidays)
- Performance bonus rewarding your monthly contribution to the team
- An Employee referral program that rewards you for inviting friends to come to work with us
- Enhanced family friendly policies to support your family whatever the circumstances
- Life assurance to give you peace of mind
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site

Have a good trip, and see you soon

INDHP

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Gym membership
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre customer service: 2 years (required)

**Language**:

- German (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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