Client Service Specialist

3 months ago

Edinburgh, United Kingdom HSBC Full time

-Job description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive.

As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.

Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of CLIENT SERVICE SPECIALIST - GERMAN SPEAKER.

The role of the Client Service Specialist is to support a range of clients with their day-to-day enquiries. The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.

The role is to provide first-point support for the clients and their day-to-day banking enquiries and to provide support to their colleagues, to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.

In this role, you will:

- Manage and resolve day to day queries from clients supported in your team in a fast-paced environment.
- Establish and maintain excellent working relationships with key stakeholders.
- Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues.
- Contributing to an engagement culture within the team.
- To develop and maintain a full knowledge of client products and services.
Requirements

To be successful in this role you should meet the following requirements:

- Previous experience in customer service.
- A flexible and adaptable approach to change and will support others to respond in a similar way.
- Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems.
- Ability to work in a pressured environment and experience acting to rapid response, time critical events.
- Both spoken and written communication skills (German and English) with experience of adapting your style and approach to the audience and message being delivered.

The base location for this role is Edinburgh Park, Edinburgh, with hybrid working.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to

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