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Client Relationship Specialist
2 months ago
Client Relationship Specialist
Location: Edinburgh
Contract Duration: 12 Months
Compensation: Competitive Day Rate
Meraki Talent Ltd is collaborating with a prominent Financial Services organization in Edinburgh to identify two Client Relationship Specialists for initial 12-month contracts.
Role Overview:
Each specialist will be tasked with ensuring exceptional client service delivery across distinct business segments:
- Role 1: Focused on client service for the DC Platform & Solutions portfolio.
- Role 2: Concentrated on client service for the DB pensions portfolio.
Key Responsibilities:
- Exhibit strong client service capabilities, emphasizing responsiveness, effective issue resolution, root cause analysis, and continuous process enhancement, with a commitment to service excellence.
- Demonstrate robust interpersonal skills, being a confident, approachable, and respectful individual with outstanding written and verbal communication abilities, comfortable engaging with clients and colleagues at all organizational levels.
- Possess excellent attention to detail and analytical skills, coupled with a keen interest in problem-solving and a proactive approach to achieving positive outcomes.
- Be accountable, motivated, diligent, and results-oriented.
- Exhibit strong planning and organizational skills, effectively managing and prioritizing tasks to meet deadlines.
- Show a desire to be an exceptional team player, capable of quickly integrating and building rapport.
- Have a solid working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, along with proficient IT skills.
- Thrive in a dynamic, fast-paced work environment.
