Client Services Specialist
2 weeks ago
Meraki Talent's industry leading Financial Services client are looking for a Client Services Specialist - Asset Management
This position is responsible for full lifecycle client support.
**Responsibilities of the Position**:
- Resolve client issues by determining root causes of problems and executing resolution steps where applicable
- Own incidents throughout their lifecycle, keeping clients informed until issues are resolved
- Provide support to buyside organisations
- Maintain thorough understanding of how the platform is used and configured
- Execute onboarding requests by configuring the platform to client needs
- Contribute to the review of team tasks, identifying improvements with a view to enhancing client service
- Maintain a robust control framework
- Support management in the production of various MI, KPIs and KRIs
- Organise workflow and allocate tasks within the team
**Background of the Position**:
- Buy and Sell side experience is essential
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Avid learner with logical mindset
- Skilled at anticipating and solving problems
- Solid organizational and multitasking skills
- Demonstrate an ability to build and foster working relationships with employees at all levels of the organisation
- Enthusiastic and positive can-do attitude
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