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Customer Service Advisor
3 months ago
Is providing an excellent level of service to both internal and external Customers your passion?
Working for a marketing solutions and communications business who cover every channel across multiple markets, a company of over 900 employees that can offer fantastic personal and professional development.
What can you expect in the role of Customer Service Executive?
- Day to day management of your own Customer base including both external and internal customers
- Processing orders and payments for goods, ensuring stock levels are managed and maintained
- Liaising with couriers and internal departments to ensure that orders/ requests are processed in line with SLAs
- Completing data exemption reports for Senior Management
- Ensuring that customer records and databases are maintained and kept updated accurately
- Working to support customers with basic technical issues relating to online web portals and web shops
- Providing basic diagnostic fault-finding support to ensure that issues dont repeat
- Starting salary of GBP24,000pa dependant on experience
- Full Time hours - Monday to Friday 8.30AM - 5PM with the opportunity to work hybrid 2 days a week from home
- 25 days leave plus bank holidays
- Full training and induction period
- Progression routes throughout the business
- Free Parking
- Life Insurance
- Retail Reward scheme
- Previous experience within Customer Services including but not limited to:
- Customer Service Executive
- Customer Service Advisor
- Customer Service Administrator
- Sales Administrator
- Customer Order Advisor
- Sales Order Processor
- Order Processor
- Sales Processor
- High attention to detail
- Excellent communication skills
- Strong team player and work ethic
- IT skills including Microsoft Office Packages (Word & Excel)
If this sounds like a role you will LOVE, please send your CV
Our client is an equal opportunities employer. This material is available in alternative formats upon request.
Please allow 7-10 days for the alternative format.
If you have any questions on the role or need further information please contact a member of the team on (phone number removed).
We aim to respond to all successful applications within 2 days.If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held.
Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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